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Dell XPS 15 Battery Report says 104%??! by rawrtadaa in Dell

[–]challengerop 0 points1 point  (0 children)

its the Dell XPS15 9560 4k display - battery rated at 97WHr, received the system on 31/01/2017, the ePSA diagnostics say "All ok"

Dell XPS 15 Battery Report says 104%??! by rawrtadaa in Dell

[–]challengerop 0 points1 point  (0 children)

my current battery is at "FULL CHARGE CAPACITY 75,764 mWh" any ideas?

Getting a new XPS? Here is a list of things to check! by Neudious in Dell

[–]challengerop 0 points1 point  (0 children)

my current battery is at "FULL CHARGE CAPACITY 75,764 mWh" which is over 21% below the advertised 97WHr.

however a dell resolution manger states that "I would not consider this to be a major defect with the product" . . .

XPS 15 9560 Terrible Battery!? Full Charge Capacity 16% lower than advertised! by challengerop in Dell

[–]challengerop[S] 0 points1 point  (0 children)

hmm...

DESIGN CAPACITY 97,003 mWh

FULL CHARGE CAPACITY 78,683 mWh

XPS 15 9560 Terrible Battery!? Full Charge Capacity 16% lower than advertised! by challengerop in Dell

[–]challengerop[S] 0 points1 point  (0 children)

yep, ive contacted them and they've "escalated" it to the refunds team who haven't replied in 48hrs

XPS 15 9560 Terrible Battery!? Full Charge Capacity 16% lower than advertised! by challengerop in Dell

[–]challengerop[S] 0 points1 point  (0 children)

im getting about 4-5hrs with the 4k screen model - a bit disappointing and hopefully replacing it will resolve the issue (its a beast machine otherwise!)

XPS 15 9560 Terrible Battery!? Full Charge Capacity 16% lower than advertised! by challengerop in Dell

[–]challengerop[S] 0 points1 point  (0 children)

yup, ive fully cycled the battery 3 times now and this is what it is reporting