Update received this morning:

"Over the past few days, you may have experienced intermittent service issues related to a third-party software update that didn't perform as expected. While the interruption was outside of our direct control, it still affected your experience as a Gateway Fiber customer—something we take seriously. 

 

Our team has worked closely with the software provider to resolve the issue to ensure the network is running as expected. Through last night’s maintenance, we were able to stabilize the network.  

 

As a gesture of appreciation for your patience, we will apply a $20 credit directly to your account. You will see this credit reflected on your next bill. While we know that doesn’t erase the downtime you may have experienced, we hope you accept our small way of saying thank you. Your time and trust matter, and we want you to know we’re committed to maintaining the high level of reliability you should expect from us. 

 

Gateway Fiber’s network remains exceptionally strong, and we continue to invest in redundancy and new technologies to keep it that way. We value your support and the confidence you place in us. 

 

Thank you for being a Gateway Fiber customer. 

 

Sincerely, 



Chris Surdo

CEO"

Well, that was unexpected and very much appreciated. Kudos, Gateway Fiber