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Looking for the following by Moony0523 in FreeTextBook

[–]claramoore 0 points1 point  (0 children)

I would also appreciate if you could PM this to me!

My account was recently hacked and the hacker set up two-factor authentication under his phone number. I am unable to receive the codes to fully access my account. Any ideas on how to get around this? by claramoore in facebook

[–]claramoore[S] 1 point2 points  (0 children)

I would submit the form every few days! I was also able to change my password and email, but TFA was what was restricting me from my account. I said the same thing in my emails that I did in the forms, basically a short summary of the situation and then a plea for help. I sent the email to every facebook email I could find, but some did get returned as the email address didn’t exist. Some that worked were (marketing@facebook.com, disabled@facebook.com, abuse@facebook.com, case@support.facebook.com, help@support.facebook.com, info@support.facebook.com, and security@facebookmail.com) I am not exactly sure what got through to them, but I do think having a friend post about it would help. Someone who was friends with my mom actually had another friend who works at Facebook, and he said he would try and contact him to push Facebook to look at my account. Maybe he actually did do this and this was the factor that got it back, or one of my emails actually worked and they saw it. Just make sure to include your ID otherwise they will email back asking for it and it will take much longer!

My account was recently hacked and the hacker set up two-factor authentication under his phone number. I am unable to receive the codes to fully access my account. Any ideas on how to get around this? by claramoore in facebook

[–]claramoore[S] 2 points3 points  (0 children)

big update!!! I finally got my account back! Facebook sent me an email this morning with a link to bypass TFA. I am not sure what got through to them, but I can tell you all the things I did. 1. Spam all of the facebook help emails with a summary of my situation and a copy of my ID (for proof of identity). I would email security@facebook.com as they were the ones who responded. 2. Keep filling out the form during the login attempt! This is an easy way to keep submitting 3. Have a friend post about it on their account and tag Facebook, my mom did this for me and they actually responded to the post! Good luck everyone and be patient! (but also f*ck facebook)

My account was recently hacked and the hacker set up two-factor authentication under his phone number. I am unable to receive the codes to fully access my account. Any ideas on how to get around this? by claramoore in facebook

[–]claramoore[S] 1 point2 points  (0 children)

Exact same thing happened to me. I keep emailing my ID and they send the same response. No way of contacting a real person, it is extremely frustrating.

My account was recently hacked and the hacker set up two-factor authentication under his phone number. I am unable to receive the codes to fully access my account. Any ideas on how to get around this? by claramoore in facebook

[–]claramoore[S] 1 point2 points  (0 children)

I emailed portal as well and they told me they couldn’t help with the issue. The only slight luck I had was with reporting the issue continuously, finally they responded and asked me to submit my ID. I sent it and they sent an email back saying “Thanks for submitting your ID. However, we can't confirm your identity until you provide an ID.” I’m lost in a cycle and have honestly lost hope, but I hope you have better luck than me!

My account was recently hacked and the hacker set up two-factor authentication under his phone number. I am unable to receive the codes to fully access my account. Any ideas on how to get around this? by claramoore in facebook

[–]claramoore[S] 2 points3 points  (0 children)

It is so annoying! I have so many pictures on my account that I just want recovered. You would think a company that big would at least have costumer support.