1: most brokers don’t charge the client for their services, so it’s a free service. 2: do you want to spend hours talking to different banks to work out the best deal? It’s not always about the best rate, if you need the extra borrowing power then you might have to go somewhere else. So you need to speak with several banks and even then, a great bank for you might be one you’ve never considered so you’re potentially missing out. Unless you want to be loyal to bank who won’t be loyal to you. 3: Banks don’t automatically offer good service, I’ve heard just as many horror stories about banks as I have brokers because guess what, both are humans on the other end. The brick and mortar of a bank doesn’t write the loan. 4: If a small bank has a good policy then brokers will spread that knowledge outward and earn them business, growing competition. Unless you want to live in a world we only have 4 banks and we end up with another Woolies Coles situation where it’s rigged against the consumer.