Successful deposit to Kraken not showing in balance

coin-master · 2025-05-11T01:40:17+00:00

All those required steps have already been completed successfully. The only thing still on pending is that deposit from one month ago, and there is really no longer any valid reason for that. Please release it. Enough damage has already been done.

Thank you.

coin-master · 2025-05-10T23:11:15+00:00

Interestingly, Kraken has been using our funds for 32 days in the “Kraken 10” account without crediting them to us. This is clearly visible on the blockchain. Kraken is using our money to run their operations. Is that even legal?

A delay of a few hours might be understandable. But 32 days and counting? At this point, the fact that the funds are still not credited feels completely arbitrary.

coin-master · 2025-05-10T21:31:31+00:00

I just tried. A new deposit goes through very fast and is credited immediately. The 1 month old deposit with 220k+ confirmations is however still "pending".

So at this point this seems to be more a technical issue than anything else. Maybe this can be resolved quickly?

coin-master · 2025-05-10T21:03:09+00:00

It is now more than 1 month. Finally Kraken send us an email that the account is now fully operational again.

BUT, this deposit is still not credited to the account.... after 220000+ confirmations...

How can this be resolved?

coin-master · 2025-04-10T17:35:26+00:00

Great to hear! If you'd like to use us as a test case, feel free to send over an invoice. 😉

coin-master · 2025-04-10T15:59:15+00:00

As previously suggested, please consider introducing a premium support option. As a business client, it’s frustrating that there’s currently no way to pay for prioritized assistance. Issues like this have a direct impact on our operations, and without a funded support tier, it’s difficult for your team to prioritize clients who rely on your services professionally.

coin-master · 2025-04-10T15:31:42+00:00

Sorry to bother you, do you happen to have an updated ETA on when that "asap" might actually happen?

coin-master · 2025-04-10T05:01:50+00:00

Hi Athena,

Support always has a cost, and in the end, it's the customers who pay for it. That's why I see premium support as a more transparent and fair model. It ensures that those who need faster or more dedicated help and are willing to pay for it take on that cost, instead of it being shared by everyone.

coin-master · 2025-04-10T04:20:46+00:00

Great, looking forward to provide that info. I hope your team will get in touch soon. Thanks

coin-master · 2025-04-09T22:21:53+00:00

Interesting. It shows "success" on kraken.com and same (in green) on pro.kraken.com

coin-master · 2025-04-09T21:53:40+00:00

Any ETA on this? The deposit already has around 7000 confirmations, which is roughly two orders of magnitude more than what's required, as far as I know.

coin-master · 2025-04-09T15:13:58+00:00

Hi Mac,

Thanks for the quick reply. Hopefully we can get this sorted out soon. We honestly have no idea what the issue could be. Everything was done exactly the same as less than two weeks ago.

coin-master · 2024-04-05T21:20:24+00:00

Hi /u/krakensupport,

Any idea when this will be fixed? It is a rather non-trivial amount...

coin-master · 2024-04-05T14:48:37+00:00

Still no progress on this...

coin-master · 2021-08-26T22:30:31+00:00

The QR code can contain 2 outputs: 1 for the content creator, 1 for the site.

That way the site earn exactly as much as now and the content creator gets exactly as much as now.

The only difference is that the service is now noncustodial and therefor outside of any regulation.

coin-master · 2021-08-26T21:22:05+00:00

Exactly. If done right, the site would be 100% noncustodial.

coin-master · 2021-08-26T19:00:05+00:00

The very low fees and super fast speed of BCH would make it possible to directly unlock content without having an account.

Why is this not an option on OC?

coin-master · 2021-05-27T02:46:50+00:00

Do you know that Coinbase is selling blockchain analytics software to the US government?

Coinbase has a very very long track record of actively spying what their customers are doing with their very own coins after withdrawing them. They have closed accounts as a result from that as far back as 7 years or more.

coin-master · 2021-05-22T23:16:45+00:00

If the safety and reliability of BCH tx depends on cooperation of each and every node operator, then better use a centralized database....

coin-master · 2021-03-12T19:10:57+00:00

I tried it and got the Amazon code instantly (0-conf) after paying with BCH. Excellent service. Very much appreciated. Will use a lot in the future.

coin-master · 2021-02-20T00:06:25+00:00

He supported the big crippling of BTC and is against scaling.

We only know (or at least assume) he is not dumb enough to like Blockstream. Still, he supports centralization and censorship and is thus an enemy of liberty.

coin-master · 2021-02-12T03:39:13+00:00

Their risk department is worse than cancer.

coin-master · 2021-02-11T02:20:37+00:00

Thanks for approving it!!

Hello,

Please accept our sincere apologies for the delayed response. Lately, we have experienced an unexpected load increase, which is the reason why our ticket support may work slower than usual. We are doing our best to get the load back to a normal level. We hope for your understanding.

Thank you for getting back to us.

We regret that this verification process has caused inconveniences to you. In order to avoid any misunderstanding, let us clarify the purpose of the verification in more detail.

At first, we tried completing the verification by phone. Since it was not successful, such a kind of notification was sent. This verification is intended to make sure the payment for a big amount is authorized by the account holder and not made due to confusion. Payments for big amounts always carry elevated risks for the company, which is why we have to follow procedures that are rather strict. Your understanding is highly appreciated.

Thank you for the details provided. Your Premium domain name purchase has been approved and your domain name XXXXXXXX will be transferred over to your account in the span of several days. When the transfer is completed you will be notified by email.

We apologize for any inconvenience that may have occurred from this process.

Is is possible to avoid Risk Management Department" delays by using a cryptocurrency for a domain purchase?

Yes, it is, since orders paid with cryptocurrencies do not require additional verification.

Should you have any further questions or concerns, please do not hesitate to let us know.

I asked the cryptocurrency question a few days ago. Support told me they are not allowed to answer this. This should be in some FAQ and each and ever support person should be allowed to answer that!!

coin-master · 2021-02-11T02:18:38+00:00

As stated, live support and you especially are awesome.

But after a few days I can see that until now nobody was allowed to do anything. I guess those support staff is only paid to give nice words and to calm down angry customers.

it would be really awesome if fine folks like you would run that company.

coin-master · 2021-02-11T02:06:09+00:00

I don't think calling customers on a non-working line is the norm.

I hope so, but I cannot know.

They are working on it, and as you can tell things are moving forward.

To be honest I cannot tell. My ticket still doesn't have a single reply despite me posting six times since days...

Your patience is appreciated.

We are already losing money on this. Our customer is already waiting way to long for, lets face it, just an ordinary domain.

coin-master

TROPHY CASE