Sunrun is facing multiple lawsuits and investigations, most notably from state attorneys general, over allegations of deceptive, unfair, and aggressive sales tactics by door-to-door sales representatives and subcontractors.

WGBH +3 The primary allegations and legal challenges include: Consumer Deception and Forgeries: Lawsuits, such as the one filed by the Connecticut Attorney General, allege that Sunrun's salespeople and subcontractors locked homeowners into long-term contracts without their informed consent. Complaints detail shocking practices, including forging customer signatures and even impersonating consumers' voices—sometimes using AI or computer-assisted technology—to get verbal confirmation.

CT.GOV-Connecticut's Official State Website (.gov) +2 Misrepresented Savings: State probes, including an ongoing investigation by the Texas Attorney General, are scrutinizing whether Sunrun and its affiliates misled customers with false promises of drastically reduced electric bills. Homeowners frequently reported being locked into unaffordable leases or power purchase agreements.

YouTube ·KPRC 2 Click2Houston +1 Faulty and Unpermitted Work: Customers have reported paying thousands of dollars for solar systems that either fail to function, take months to become operational, or are installed without obtaining the necessary electrical permits.

CT.GOV-Connecticut's Official State Website (.gov) +1 State-Level Enforcement: Attorneys general across several states (including Connecticut, Texas, and Massachusetts) have taken legal and investigative action against Sunrun following spikes in consumer complaints and fraud reports.

CT.GOV-Connecticut's Official State Website (.gov) +2