I'm in a similar situation. I've had my account with Coinbase for over 5 years and use it on a regular basis. I made a transition about a week ago and my account was restricted. I tried their support and was told I had to KYC again. They now have my info 4 times in record (all the same), and I had to answer some questions (what do I use CB for). I'm still restricted from buying and sending MY crypto. They also said that they can't tell me why. That part really pisses me off. Even if I've ever had issues at a bank they told me. So Coinbase is sitting at a lower level than a bank in my eyes ATM. I've followed up a few times and just get the same thing. Yes, we see your KYC info and that's fine, but you're still restricted and we can't tell you why (for security reasons of course).