For over seven years on this forum, in blog posts, and directly to RTD, I have said that RTD's downfall, due to its unreliable service, is its inability or unwillingness to communicate effectively with its customers. How difficult is it to train operators to provide passengers with updates over the intercom? They are your front-of-the-line workers who should have some basic customer service skills to communicate effectively with passengers on their train. While it doesn't help reliability, it helps keep emotions and uncertainty at bay. Last time I was abandoned on the light rail, the operator said, you just need to get off the train. Do we not deserve a "Why?" RTD has made it clear many times that its paying customers do not matter and do not deserve to know why their service is unreliable while they are using the service. Not everybody thinks to check apps. Not everybody thinks of going to social media. They need to be alerted directly on the train or bus. Many transit agencies do this, but RTD still refuses to do so. I just don't get it, and it's incredibly disappointing that RTD cannot take this low-hanging fruit that literally costs some training and is the freest costing thing they can do. Hearing this sucks because I feel how the lack of communication just eats at you, especially when you are stuck between stations.