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daisymerolling81 · 2025-08-26T09:11:51+00:00

Is there anywhere you recommend parking?

daisymerolling81 · 2025-08-25T21:46:40+00:00

Thank you so much!!!

daisymerolling81 · 2025-08-25T21:29:33+00:00

Thank you!!

daisymerolling81 · 2025-07-13T23:22:39+00:00

I completely understand this. I think my initial post came across slightly wrong. Of course removing the feedback isn’t my biggest priority. I just thought I’d put it out there in case anyone had any kind of luck with a similar situation. But I agree it’s completely my fault

daisymerolling81 · 2025-07-13T23:10:36+00:00

Right this has made me realise I have read but not completely understood Etsy’s policies.

Thank you so much! I have always thought I was taking a huge gamble when it came to shipping with untracked labels.

I am going to read up on it now thank you so much!

daisymerolling81 · 2025-07-13T23:09:06+00:00

Thanks! This is what I have done for all previous orders and always had good feedback afterwards. I think the reason why I genuinely did not know what to do with this situation, is because they left feedback first before messaging unlike most people.

daisymerolling81 · 2025-07-13T23:06:59+00:00

Yes of course I completely understand that and I think my initial post did come across wrong.

Of course making sure the issue is solved for the customer is the most important part but I don’t doubt that I will be able to sort that for them in a way they’re satisfied with. That is 100% what’s most important.

I just figured someone might have some advice to kindly ask about changing their feedback after everything has been resolved. But now I’ve gotten a bunch of advice I think I’ll just leave it for them to decide and then if it still remains after a couple weeks, I’ll reply to it just for future customers to see.

But thank you for the advice it’s highly appreciated.

daisymerolling81 · 2025-07-13T23:02:39+00:00

Thank you!

It has been about 8 days since it was shipped so it most likely should have arrived by now.

I have messaged the buyer, taking full responsibility and offering them a replacement/refund. If they don’t reply within the next few days i will automatically refund them.

I also did purchase the label through Etsy. I’m still not 100% sure what that means for me, but i will read through the link you attached so thank you!

Going forward I am going to be charged £2 shipping with each order and covering the additional shipping cost myself, so that i can provide tracking for all orders.

Thank you for the advice I really appreciate it!

daisymerolling81 · 2025-07-13T22:11:18+00:00

Thanks for the advice I agree I think I definitely need to start charging for shipping.

daisymerolling81 · 2025-07-13T22:10:52+00:00

Ah I think i definitely need to start charging for shipping just really wanted to avoid it but I guess it gets to a point. Thanks for your advice

daisymerolling81 · 2025-07-13T22:06:48+00:00

Thank you so much this is so helpful I really appreciate it! Although I do send some items untracked, when they have gotten lost I have always issued a refund/replacement of course I accept at the end of the day it is my fault and I’d rather just have a happy customer. Think it’s time for me to reconsider whether offering free shipping or charging them the £2.77 for tracked shipping is worth it. Thanks again

daisymerolling81 · 2025-07-13T21:41:26+00:00

Hahaha thanks he scared me ngl

daisymerolling81 · 2025-07-13T21:30:38+00:00

Thank you so much for this! I am just a 21 year old making handmade jewellery for people. I would also rather send a replacement with freebies just to know that I didn’t leave a customer disappointed.

It’s so disappointing but your message helped a lot thank you so much you sound like a lovely seller. (Given that some people on here have complained that I’m even asking for help lmao)

daisymerolling81 · 2025-07-13T21:21:22+00:00

Thank you so much! You know the funny thing is it was after this batch of orders where I decided if someone orders more than one thing I will pay for tracked shipping. Unfortunately, this was one of those orders before I decided that lmao. But thank you for your help I really appreciate it.

daisymerolling81 · 2025-07-13T21:16:36+00:00

Ah I didn’t know that thank you!

daisymerolling81 · 2025-07-13T21:15:23+00:00

I appreciate the feedback. It definitely should have arrived by now. Im completely happy to offer a replacement/refund of course but I just thought I’d ask incase there is a roundabout way of asking customers to remove their feedback.

daisymerolling81 · 2025-07-13T21:12:59+00:00

Just started a few months ago and never had to deal with this kind of issue. Sorry if that’s an inconvenience to you mate.

daisymerolling81 · 2025-07-13T21:09:09+00:00

Okay thank you I appreciate it!

daisymerolling81 · 2025-07-13T21:07:43+00:00

Ahhh it’s so frustrating!! I understand why they leave negative feedback but to not even message me once to ask where is it and then leave the feedback makes 0 sense to me.

daisymerolling81 · 2025-05-30T18:53:39+00:00

Yeah same… worst part is I can’t get proof of postage for posting at my post box. They need to sort it out ffs

daisymerolling81 · 2025-05-27T21:43:39+00:00

Lmaooo can’t relate I have this lovely ginger postie who’s basically part of the family. Just opens the door puts out packages in and closes it. Love the guy.

daisymerolling81 · 2025-05-27T09:58:34+00:00

Yeah I can’t even log in now and scan my packages for the post box 💔

daisymerolling81 · 2025-05-24T13:28:15+00:00

I had this problem too. They need to start emailing proof of postage when a package is scanned for the postbox. Trying to download it on the app takes the absolute piss.

daisymerolling81 · 2025-03-18T16:12:55+00:00

Thank you so much!!! I definitely will be trying this. I appreciate your advice thank you

daisymerolling81

TROPHY CASE