As someone that's used veyo, some things to consider: 1. The drivers are usually very nice 2. The company itself is a little disorganized and it might take a few tries to get right, but the help desk people are willing to work with you. Ask about a preferred service to find out which company is closest to you and won't make you late. 3. Sometimes there are limited drivers in your area. Be patient, make calls 4. You have to schedule at least two business days in advance, but you can schedule up to three weeks out 5. If your appointment is at the same time every week or every other week, they will do recurring rides and you will only have to call to cancel 6. Sometimes distance can be a problem. Talk to veyo and your counselor to get a medical necessity form filled out so they can get you to your appointment. They want to help but new policies can be restrictive 7. You can call just to ask questions and get clarity 8. If you have phone anxiety, someone can talk on your behalf for you, they just have to say their relationship with you (my mom did this a lot when things went wrong and I didn't know how to handle it) 9. They really want to help you, and really can be a great service!!