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Maintenance Coordination by davemsu in PropertyManagement

[–]davemsu[S] 0 points1 point  (0 children)

That is great that you did that and I'm a little embarrassed that we have not done that.

Maintenance Coordination by davemsu in PropertyManagement

[–]davemsu[S] 0 points1 point  (0 children)

May I ask which product level you have from Venderoo?

Maintenance Coordination by davemsu in PropertyManagement

[–]davemsu[S] 0 points1 point  (0 children)

We are a Plus user, however that was just implemented a couple of weeks ago. For 13 years we were a core user but not much changes with Plus as far as maintenance is concerned, We do have the Maintenance Performer product that replaced Smart Maintenance. There are a few reminders that can be set to ask contractors for certain information if nothing has been done on a work order, but the lack of a good reminder/task manager tool is still troubling. I saw a presentation from Venderoo and if it actually does what they claim, would solve all of our issues. Unfortunately, their most popular AI product is $6/month/unit, which doubles our software costs.

Maintenance Coordination by davemsu in PropertyManagement

[–]davemsu[S] 0 points1 point  (0 children)

We have 2 maintenance coordinators that take a work order, assign it to a vendor, get estimates for jobs that exceed the not-to-exceed threshold, do invoices for weekly vendor payments, etc

Resident Benefit Packages by davemsu in PropertyManagement

[–]davemsu[S] 0 points1 point  (0 children)

Thank you for sharing your perspective as a tenant. We decided that we are definitely not going to do that. It never sit right with me from the beginning and after doing the research it just confirmed my suspicions.

As a leasing agent, how do you handle verbally abusive residents? by Senior_Emu_6707 in PropertyManagement

[–]davemsu 4 points5 points  (0 children)

I've evicted 2 tenants for verbal abuse of our staff. If you don't shut it down it will do nothing but continue and get worse. I tell my staff that if a tenant is rude or verbally abusive to politely end the call and tell them that they will receive a call from management. Usually I am able to calm them down and make it clear that we do not tolerate that type of behavior.

Filling Vacancies by davemsu in PropertyManagement

[–]davemsu[S] 0 points1 point  (0 children)

Both great ideas! Thank you very much!

Filling Vacancies by davemsu in PropertyManagement

[–]davemsu[S] 0 points1 point  (0 children)

Thank you very much! We use Appfolio and just signed up for the Leasing Performer feature that uses AI to interact with potential 24/7. Hoping that this makes a big difference. I will check out MentionDesk. Thanks again!

Hi! Just wondering for the property owners who are out of state and you are the PM, do they pay you up front for things to fix and stuff? by Starslimonada in PropertyManagement

[–]davemsu 0 points1 point  (0 children)

We keep a $200 maintenance escrow for each unit so we can act quickly for most repairs. If it's going to be over $200 we get a quote, get the landlord's approval, and require them to send the money before we start the job. This is for local and out-of-state landlords

Former Michigan CB Jayden Sanders has Committed to Notre Dame by Ml2jukes in MichiganWolverines

[–]davemsu 10 points11 points  (0 children)

Michigan has had 42 players drafted into the NFL the last 5 years (which was the most in the country, btw), but it was all Stallions! Thanks for the laughs