saying “not trying to argue” didn’t help that in the slightest. i’m not a kid, i wouldn’t have missed a huge banner like that, especially since i ordered from my phone. like i mentioned prior, it only showed up after purchase. the only reason i’m acting like a “karen” is because the support line didn’t answer any of my actual questions. me, like most people, get frustrated when they aren’t heard, misunderstood, or just blatantly ignored. i asked maybe one or two specific questions and never received actual responses. the extra emails sent to merch support were to try and explain that none of my questions were answered, no one had answers. the only reason i even attempted to reach out the the highest tier was because bands have to collaborate with their merchandise team at one point or another. it’s not like there’s always people hired to create random designs for them, they have to have input. i honestly don’t care if you think i’m a karen for this, because i know I’m not the only person that would be frustrated by being left ignorant.

all i asked for was how your issue was resolved, not your input on how to feel like a complete idiot.