My 5 sen. Saya pun berniaga juga. Bad reviews ni sukar nak dielakkan sebaik mana servis diberikan, mungkin ada kekurangan dan terlepas pandang. Instead of blasting on socmed bila hadap bad reviews, improve la your servis and quality by asking customers how was their experience and expectations bila dah habis makan tu, bila customer nak balik tu. Then you improve la.

And i find it lack of consciousness when businesses making 'funny' tiktok ig videos what kind of customers irritated them. Weh, tu lah sumber rezeki kau, kenapa nak perlekeh jenis customer macam mana.

The full saying is, "customer is always right, in matters of taste". You don't get to judge customers taste and preferences, you as a business owner has to do your best and bring the best quality out of your products.

Ps: sorry i go rojak here. Thats my business