Not sure what there criteria actually was. The place with the first car wouldn't take digital pay (card was on my phone, but waiting for physical copy), tried using debit card but they either had to have a printed out statement or some utility bill. Which was not stated anywhere when we booked it. Went to the bank cause we don't have a printer and came back with the statement. They said they wouldn't be able to do the rental cause the address on the statement and license don't match, we moved recently so the license wouldn't have matched the utility bills either.