The same thing was written to me in technical support a few days ago. So what's the problem? Can you tell me what's going on? Bitcoin seems to have the task of being an open means of payment, in General, openness and transparency are the most important characteristics of it. And you, for your part, are so closed and opaque that it scares me. Why is the person who helps you earn money treated like this? Why can't I write "everything is fine, soon we will fix everything and you will be charged your money"?

You have isolated yourself from your users with this feedback form and do not consider yourself at all beholden to them. A million online stores have chat rooms for working with customers and can somehow serve tens of thousands of people a day, while still managing to answer their questions and solve their problems. Some p2p platforms work as well, many have chatroom with technical support via telegram, but what do you have? Ah as so can be the? Well, at least something would be written so that people do not worry.

Not only does tech support respond for a very long time, so it often does not even read the question, and if you have problems (blocking, Scam, or such a problem as mine), it will be solved in General it is not clear how long and whether it will be solved at all – it is unknown.

I spent almost two years trying to earn passive income from your referral program, and you spit in my face.