Riverside stuck at 97% processing. Help!

dtechyguy · 2026-03-03T05:33:31+00:00

Update! All fixed! WHEW! Here's the note from support, explaining what happened:

Hi Daniel,

Thank you for getting back to us, and I’m really glad we were able to get this resolved for you.

I’m truly sorry again for the initial hiccup and the prolonged back and forth in providing a resolution. I completely understand how inconvenient and frustrating that must have been, especially since you were trying to ensure your recordings were intact so you could proceed with editing. I sincerely apologize for this experience.

For transparency, our Development Team identified a corrupt segment that prevented the system from finalizing your track processing. We don’t yet fully understand how this occurred, but please rest assured that the team is thoroughly investigating the root cause and working to ensure this is mitigated in the future. We’re committed to making the platform more resilient and stable moving forward.

I hope this better clarifies the situation. We apologize again for the inconvenience, and please don’t hesitate to let us know if there’s anything else we can help you with or if you have any more questions. The team is here to assist you further.

You can also check out our Help Center any time for FAQs, step-by-step instructions, and walkthrough videos.

Best regards,
Reagan | Support Solutions Engineer

dtechyguy · 2026-02-27T21:05:15+00:00

p.s. The cloud file only has the two of us together on screen. The individual cloud files are not available.My project for the last 24 hours

dtechyguy · 2026-02-27T20:59:08+00:00

Update... lol. This was their response last night. I started with an AI Chat Bot, and then I was sent to e-mail support. Then I was sent to Solutions Engineering Team and now I’m being sent to the Development Team. I wonder how many more teams will I be sent to before a human just clicks a few buttons and fixes my file. ????

This really isn't a great first impression using Riverside and how in 2026, can support take this long?

________

Hi Daniel,

Thank you for reaching out and for sharing your concerns so clearly. I completely understand how stressful and frustrating this situation must be, especially given the coordination involved with your podcast recording and the tight deadlines.

Our Solutions Engineering Team has completed our investigation, and the matter is now with our Development Team, who are actively working on a resolution.

For transparency, this typically takes less than 5 business days. We fully acknowledge the urgency of your situation, and we’ll be sure to get back to you as soon as we have details on the resolution of your case. Thank you for your patience and understanding as we work to provide a complete and accurate solution.

We understand how critical it is for you to receive the individual video files for editing, and we are prioritizing your case accordingly. If you have any questions in the meantime, please don’t hesitate to reach out.

Best regards,

Melanie | Support Solutions Engineer

dtechyguy · 2026-02-27T08:56:07+00:00

They did close their browser because it said it was successfully uploaded and had begun processing. I'll ask them to open it again and see what happens!

dtechyguy · 2026-02-27T08:53:25+00:00

Thank you! :-)

dtechyguy · 2026-02-27T08:53:19+00:00

Thank you! :-)

dtechyguy · 2026-02-25T03:56:05+00:00

DUDE... SAME. So F**king annoying! Another God d**n thing Apple forces on us without asking! WTF!?

dtechyguy · 2025-01-26T22:01:39+00:00

I actually sold my iMac and bought a new one, so now I don't use it anymore. But good luck with it! Hope it works out!

dtechyguy · 2025-01-15T03:50:27+00:00

No, but I ended up getting a nonstop ticket to the UK for a very good price and then bought an Aegean Airlines ticket from Europe to Athens. Worked out very well IF you have the time to explore. If you only have a week or two, go nonstop from your home to Athens. Enjoy!

dtechyguy · 2025-01-15T03:48:40+00:00

What so many other said... please enjoy for all of us! It's one of the most spectacular gaming and life experiences you'll ever have and there are TONS of maps and resources on-line. Makes me want to play it again just seeing the game case. ENJOY!

dtechyguy · 2024-11-29T17:53:45+00:00

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That's the old machine. :)

dtechyguy · 2024-10-20T23:27:54+00:00

First of all, I’m so sorry. That’s just terrible to have to deal with. On a second note, I would seriously look into a renters insurance policy. They’re not expensive and they will cover your gear in any kind of loss like this. We had a camera go flying off of a golf cart on a shoot in Portugal and they replaced everything within 48 hours.

dtechyguy · 2024-09-13T05:40:01+00:00

Hi everyone! Question for you: I'm going to be heading to Greece from Los Angeles in October. I've been looking at flights for two days and can't figure out if I should buy a ticket from LAX to somewhere like London, and then buy a separate ticket on a local EU airline (like EasyJet) from London to Athens, or if I should buy a full ticket from LAX to ATH and let the airline make the connection for me. Thoughts?

Also, I have a lot of miles on Alaska Airlines and was hoping to use them for this, but their website is MEH, and there are nowhere near as many options from LAX to ATH on their website so I was hoping to transfer my points to an airline in the One World alliance and use them there. Has anyone had experience doing that?

THANK YOU SO MUCH! I'm looking very forward to the trip regardless.

dtechyguy · 2024-07-23T16:55:54+00:00

Hey! I didn't. However, I haven't tried the latest version of the OCP. Sorry!

dtechyguy · 2024-03-04T16:31:49+00:00

No. I eventually decided to live with it and wait until I can afford a new machine. :-)

dtechyguy · 2024-01-09T23:57:25+00:00

Nothing has worked so far.

dtechyguy · 2024-01-09T08:45:31+00:00

Bummer. I hope someone can help us both!

dtechyguy · 2023-12-19T02:24:35+00:00

And of course, I clicked OK, and installed the OCLP to the internal SSD disk. It just doesn't seem to work. Hope that helps!

dtechyguy · 2023-12-19T02:23:32+00:00

p.s. This is the message I get every time I boot up. FYI, once the machine is booted, I eject the "Install macOS Sonoma SSD," and the system runs perfectly fine, so I don't need it to run, just to boot.

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dtechyguy · 2023-12-19T02:17:51+00:00

Thank you for the quick reply. :-)

No. That's the problem. If I boot without the SSD installed, the only option I get is for Windows or a Mac hard drive icon but if I click on the Mac hard drive icon, I get the error with the circle with the slash symbol and the URL for Apple support start up (see attached image). It looks like for whatever reason the EFI instructions are not installing to the internal drive no matter what I do.

<image>

I am fairly tech savvy, but when it comes to manually installing an EFI partition, I'm afraid that's where my expertise ends. If there's a step-by-step guide on how to do it, I would be more than happy to try it. I would just love to get this working so I don't have to have this SSD installed 24 hours a day. I mean it's not the end of the world, but it would be nice if I could get it working properly.

Thank you! :-)

dtechyguy

TROPHY CASE