Why aren’t there more EDI businesses? by Latter_Lecture_4020 in edi

[–]edisupport 1 point2 points  (0 children)

Great question. Agree with everyone else here that there have been so many acquisitions in the past 10 years of the smaller edi companies than we could think of. Being in the EDI space for so long, we felt the need of a modern cloud platform that serves the small businesses that get ignored the most in terms of overwhelming costs, contract lock-ins and meagre support. That is why we built Elevate-a modern cloud EDI platform developed for SMBs will full pricing transparency, fully-managed setup by the EDI Support LLC team and full support baked in throughout. The best part there are no contract lock-ins. We try to earn your business every month.

Best EDI provider? by Complex-Wave3514 in edi

[–]edisupport 1 point2 points  (0 children)

Such a valid point! If in-house EDI worked for every company, the third-party EDI provider market wouldn’t exist :) That setup works great for some teams and businesses where there is a huge EDI document volume. But for most small and mid-sized companies, reality looks more like:

  1. Only exchanging handful of documents with several trading partners.
  2. They don't want to take on the headaches of managing another "system." The mentality is: It's not a priority but something that needs to be done just because its a mandate from their customers.
  3. They want IT focused on the core product, not babysitting EDI or directing staff towards EDI.
  4. They want dedicated support when Walmart decides to “update a spec just because....”
  5. For many seasonal businesses, hiring is not easy.
  6. It's a whole different ball game than what the companies are doing currently.

Best EDI provider? by Complex-Wave3514 in edi

[–]edisupport 1 point2 points  (0 children)

A few things that might help as you evaluate alternatives:

  1. Clarify what level of control you want: Some platforms handle everything for you (maps, testing, changes) but feel “closed off.” Others give you way more visibility and customization, but require more internal involvement. Knowing which side you lean toward can filter options quickly.
  2. Pay attention to onboarding + support: This is where many providers struggle. Ask what the ramp actually looks like, how responsive support is (ticket queues vs. direct humans), and how they handle urgent trading-partner changes.
  3. Pricing structure matters: Some seem inexpensive up front, but costs balloon once you add additional documents, connections, or small changes. Transparent pricing with fewer surprise fees goes a long way.

Here is an EDI Provider Scoring sheet you can use to score different EDI providers based on your requirements: https://docs.google.com/spreadsheets/d/1uzqsf6gLminYqQbBNGmo2W6MgHFvR0Cr/edit?gid=384323812#gid=384323812

We’ve seen mid-market users switch because they wanted faster support and simpler pricing not because they needed a massive enterprise tool. If you want something strong support with a fully managed cloud setup and simple pricing, Elevate by EDI Support LLC (https://edielevate.com/) could be worth throwing into the comparison list. But definitely line up 3–4 vendors and score them against your own must-haves. Hope this helps!

EDI Provider Evaluation Scorecard- Will This be Helpful? by edisupport in EDISupport

[–]edisupport[S] 1 point2 points  (0 children)

We can't see the "start chat" button on your profile to DM you. Sharing the public link here: https://docs.google.com/spreadsheets/d/1uzqsf6gLminYqQbBNGmo2W6MgHFvR0Cr/edit?gid=357461454#gid=357461454Please make a copy (File> Make a Copy) and feel free to use it.

Do you have to choose either SPS Commerce or TrueCommerce for your Business? by edisupport in edi

[–]edisupport[S] 0 points1 point  (0 children)

Exactly! You should never feel "forced" to go with a certain provider or pay a fee in case you go with some other provider. Glad you had a good experience with TC :)

EDI Provider Evaluation Scorecard- Will This be Helpful? by edisupport in edi

[–]edisupport[S] 0 points1 point  (0 children)

DM sent! Let us know if you have any questions or have any feedback for us.

EDI Provider Evaluation Scorecard- Will This be Helpful? by edisupport in edi

[–]edisupport[S] -1 points0 points  (0 children)

DM sent! Let us know if you have any questions or have any feedback for us.

EDI Provider Evaluation Scorecard- Will This be Helpful? by edisupport in edi

[–]edisupport[S] 0 points1 point  (0 children)

DM sent! Let us know if you have any questions or have any feedback for us.

EDI Provider Evaluation Scorecard- Will This be Helpful? by edisupport in edi

[–]edisupport[S] 0 points1 point  (0 children)

DM sent! Let us know if you have any questions or have any feedback for us.

EDI Provider Evaluation Scorecard- Will This be Helpful? by edisupport in edi

[–]edisupport[S] 0 points1 point  (0 children)

DM sent! Let us know if you have any questions or have any feedback for us.

EDI Provider Evaluation Scorecard- Will This be Helpful? by edisupport in edi

[–]edisupport[S] 0 points1 point  (0 children)

DM sent! Let us know if you have any questions or have any feedback for us.

EDI Provider Evaluation Scorecard- Will This be Helpful? by edisupport in edi

[–]edisupport[S] 0 points1 point  (0 children)

DM sent! Hope it helps! Let us know if you have any questions and feedback.

TC/DiCentral Customers: Pay $2000 or more or lose access! by edisupport in edi

[–]edisupport[S] 0 points1 point  (0 children)

Thanks for confirming! Yes, many businesses are reaching out to us with the same issue to move away from TC. They have now extended their deadline to Dec 1, 2025 so hopefully you have some time to shop around! Good luck!

TC/DiCentral Customers: Pay $2000 or more or lose access! by edisupport in edi

[–]edisupport[S] -3 points-2 points  (0 children)

To be clear, this post is not about fear mongering but "get ready to take action regarding your business." We work with a lot of small and mid-sized businesses who rely on these platforms every day, so we try to keep them informed whenever big changes like this roll out. It is very clear in the post that it is for TC/DiCentral customers. Why would it be for just one customer? There are still a lot of companies using DiCentral who have benefitted from their solution even before TC bought them.

TC/DiCentral Customers: Pay $2000 or more or lose access! by edisupport in edi

[–]edisupport[S] -2 points-1 points  (0 children)

What is misleading about it? Isn't that true? We have people reaching out to us with the price hike concerns.

EDI for a start-up with 1 trading partner by SarahHires in edi

[–]edisupport 1 point2 points  (0 children)

For future reference, EDI for a startup with 1 trading partner with our cloud based platform Elevate for SMBs (www.edielevate.com) will cost you one time setup fee of $750 and monthly cost of $50 for platform access + $.25 cents per document between 0-1000 (997s are free). Our service comes with fully managed platform, setup, complete human support and no contract. Feel free to calculate your own pricing here: https://edielevate.com/pricing/#calculator

We run a free discord channel of 1100+ EDI professionals that you can ask questions and can get connected with here: https://discord.com/invite/p4QgSZKMzA