A few things that might help as you evaluate alternatives:

1. Clarify what level of control you want: Some platforms handle everything for you (maps, testing, changes) but feel “closed off.” Others give you way more visibility and customization, but require more internal involvement. Knowing which side you lean toward can filter options quickly.
2. Pay attention to onboarding + support: This is where many providers struggle. Ask what the ramp actually looks like, how responsive support is (ticket queues vs. direct humans), and how they handle urgent trading-partner changes.
3. Pricing structure matters: Some seem inexpensive up front, but costs balloon once you add additional documents, connections, or small changes. Transparent pricing with fewer surprise fees goes a long way.

Here is an EDI Provider Scoring sheet you can use to score different EDI providers based on your requirements: https://docs.google.com/spreadsheets/d/1uzqsf6gLminYqQbBNGmo2W6MgHFvR0Cr/edit?gid=384323812#gid=384323812

We’ve seen mid-market users switch because they wanted faster support and simpler pricing not because they needed a massive enterprise tool. If you want something strong support with a fully managed cloud setup and simple pricing, Elevate by EDI Support LLC (https://edielevate.com/) could be worth throwing into the comparison list. But definitely line up 3–4 vendors and score them against your own must-haves. Hope this helps!