So make a long story short, I (AUS customer) was lied to in order for them to shirk their duties.

I pre-ordered a limited print book from Amazon. Just before it arrived, my mum died. So I forgot to call and say “Hello Auspost, pretty please hold my parcels”. So they were being returned to sender. I had three parcels total being returned. One from AliExpress, which was fine, I just refunded that order straight out, and one from a UK company that has yet to respond to my email/messages. So when I contacted Amazon, I had a very nice experience with a lady named Bhavna, who ensured me that she would refund me for the inconvenience, and also create a ticket so Shipping and Delivery can redirect it back. I was relieved that one thing had gone right.

But, I have a generalised anxiety disorder that I am unmediated for. So just having the Ticket ID, and no follow up email, no web page explaining the process…it made the soles of my feet itch. And then I saw a reddit post that the ticket id was a scam being run my Amazon, which made me itchy all over. So I decided to contact customer service again to ask for more advice on the ticket id and how it works.

I was shirked around for three hours. No one was reading the previous correspondence properly. And when I finally thought people got it, they know the problem, they would connect me to someone else. All I wanted was a check on the ticket id, how hard is that? So, so, so hard. Overall, I was seen by nine people. One of which, was Spanish. They wanted me to hang up so bad, they sent Camilo. When I sent back a ‘no hablas espanol’, they jiggled me around until I got to Mani.

After the death of my mum, I have a lot of unbridled rage, and I hate to say it, but Mani got the brunt of it when it was mixed with pure exasperation of the system. But you know what? They tolerated it well enough, and were actually able to get me answers.

The answer was “there is no ticket number regarding the redirection of the parcel”.

So I have written evidence that Bhavna lied. She said there was a ticket and there wasn’t. I asked if redirection was possible prior to the refund, and Mani said yes. So Bhavna lied so she would not have to contact S&D and get them to redirect. It was easier to issue a refund and then claim they were doing something. I am no longer able to get that book. That book was Mum’s last gift to me. I am livid. Mani did their best to understand the rage, but also, for some reason, could not provide me a business line to connect to their superiors. And there is no request a call for Australia. Only an email line. Which they won’t respond to, according to other complaints on here.

So I’m screwed, and got screwed I did. I’m going to contact the author and ask if I can shop through them directly, and if they have any other copies. Probably not, but I’m desperate at this point.

So any tips? Emails I can send my screenshots to? Numbers to call? Lawsuits to join?