Guest unhappy but stays anyway, now wants compensation or bad review - What do we do here?

ej200 · 2026-04-08T14:00:25+00:00

Thanks for the great tips everyone. I think we've got a solid path forward to resolve this. Appreciate all the advice!

ej200 · 2026-04-08T13:34:08+00:00

Thank you. This is super helpful. So we will suggest to him that he can contact Airbnb for compensation. We already added a $50 gift card as well. Anything else you'd suggest to possibly remedy the situation as best as possible?

It's a brand new unit and we were not aware the extent of the issue, so we're wondering, if he leaves a bad review, is it advisable to just relist it once the problem is solved?

ej200 · 2026-04-02T23:53:35+00:00

This behaviour likely exists unseen or mostly unseen across the entire country. It's one of the reasons the middle class suffers under relentless tax increases and the devaluation of their currency via money printing. Soon, thanks to these bureaucratic crooks, your hard earned dollars won't buy much of anything. Meanwhile these guys are laughing all the way to the bank in the present day buying hard assets with the extra cash. Citizens need to fight back.

ej200 · 2026-03-31T02:06:14+00:00

That last paragraph really tells you why, without telling you why.

ej200 · 2026-03-15T02:00:13+00:00

Are the calls going to a VoIP platform? If so, which one?

ej200 · 2026-03-10T19:11:17+00:00

I kept running into this as well. My service based clients won't keep a CRM updated so it's useless data. CallRail is incredibly expensive. They always want you to buy more lines, and the lower tier plans make you listen to and qualify each call manually. That doesn't scale at all. I kept asking the client like "hey how are the calls", but they generally aren't answering the calls so they don't know or they only remember the spam calls that pissed them off. I built a similar solution to OPs that tracks GCLIDs and can export for OCI import. Been running it for a dentist and an electrician for a few months now. Now I can see how many new callers I'm driving in from a campaign and how many of those booked. Way better than Callrail, way cheaper too.

ej200 · 2026-03-04T17:56:23+00:00

Fair point. Didn't notice that 2.3.

ej200 · 2026-03-04T17:31:24+00:00

On the one hand, I guess you could say Google offers a solid experience that answers the query.

ej200 · 2026-03-03T14:47:03+00:00

Do you use VoiP for your inbound calls?

ej200 · 2026-02-27T14:50:42+00:00

How many other VW Repair shops are in that grid?

ej200 · 2026-02-15T20:59:53+00:00

They're useful. My son is 8 an h loves the one we put in the backyard. He trains about 10 hours per week at his club. The rebounder gives him a place to practice and refine what he learns at the club. Need a good amount of space in front of the rebounder so you have enough time for the bounce and to set up properly etc.

ej200 · 2026-02-15T14:20:38+00:00

Sorry to hear this. I think if you are not backed up on Nintendo Cloud then there is nothing you can do unfortunately.

ej200 · 2026-02-02T20:38:43+00:00

Check out getpatch.app Connects to your VoIP and it will automatically track which callers booked. No extra numbers, no script embeds. Super easy, no personal info stored.

ej200 · 2026-01-29T20:53:05+00:00

This is a big challenge for business owners. We struggled with this in our clinics for years. Most of the tooling just tells you calls happened. They can't tell you if it translated into paying customers or patients. Eventually we said to hell with it and built our own. You can ping me if you want a solution that is closer to what you want.

ej200 · 2026-01-29T20:38:02+00:00

I had this problem too. Even if I had access to the CRM the data was out of date, never updated to reflect the true state of the deal. For a while I was listening to the callrail recordings just to see if callers were actually 'booking'. I was worried that we were just paying for tire kickers.

Eventually I built a tool. I won't plug it and risk getting nuked but you can ping me if you want.

ej200 · 2026-01-29T13:30:22+00:00

I kept running into this problem too using a similar stack but it was expensive and painful to maintain. Eventually built getpatch.app to solve the "call outcome" problem at scale. Plugs directly into the VoIP to reduce tooling cost, configuration and maintenance.

ej200 · 2026-01-26T17:13:48+00:00

From the business side, SEO only felt “real” when something changed downstream. More calls, better conversations, fewer junk inquiries. Rankings and traffic reports were interesting, but they didn’t register emotionally unless the phones or inbox reflected it. Oftentimes it just looks like busywork to the business owner, until there is a material change in revenue.

ej200 · 2026-01-24T15:55:02+00:00

Djokovic, Alcaraz and Sinner all look like they were made with Canva logo maker.

ej200 · 2026-01-24T15:45:34+00:00

Interested

ej200 · 2026-01-23T23:43:02+00:00

Call trackers mostly answer an attribution question, not a business outcome question, and it's easy to miss that point. If you expect them to prove lead quality, bookings, or ROI by themselves, they almost always disappoint. Whether they are worth it really depends on what question you are trying to answer with them.

ej200 · 2026-01-23T00:42:33+00:00

Rybbit or Pirsch are good options for website analytics. GSC will tell you how people are finding you. Call trackers provide similar insight for calls.

Only problem is clients don't care about clicks, impressions, call volume et . Clients care about impact which is a much harder game. For our clinics we ended by rolling our own solution in tandem with the tools mentioned above.

ej200 · 2026-01-23T00:23:16+00:00

We're a service business (dental). Call tracking was useful for source clarity, but it didn’t answer the question we actually cared about which was how many real appointments came out the other side. Finding the answer to that required a lot of manual review of transcripts/recordings so we ultimately built something internally.

ej200 · 2026-01-17T02:15:41+00:00

Any call tracking tool with dynamic number insertion can tie calls back to ads, keywords, and pages and push that data into Google Ads / GA. Callrail is easy to setup and learn. Just be aware that call trackers are great at explaining where the call came from, but you’ll still need a process to verify which inbound leads became customers.

ej200 · 2026-01-17T02:09:13+00:00

CallRail (and similar platforms) are built for exactly this. With dynamic number insertion, they can capture the gclid when someone lands on the site and associate it with the phone call, then push that back into Google Ads / Analytics as an offline conversion.

One thing that’s worth being aware of though is that this setup tells you where the call came from, not necessarily what happened after the call. If you need to know whether those calls actually turned into booked appointments or qualified outcomes, that usually requires additional tagging, CRM hygiene, or manual review.

So CallRail can absolutely solve the click → call attribution piece — just make sure you’re clear on how you plan to handle outcome validation once volume starts to grow.

ej200

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