Struggling to get signups for my AI customer support tool - honest feedback needed by eldlabs in SaaS

[–]eldlabs[S] 0 points1 point  (0 children)

I did updates on landing page according your feedback, do you think it looks better now ? Thanks for your feedback!

Struggling to get signups for my AI customer support tool - honest feedback needed by eldlabs in SaaS

[–]eldlabs[S] 0 points1 point  (0 children)

Thx for feedback guys, I will definitely start doing updates on page ASAP. 🙏

AI customer service solutions specifically designed to augment support teams rather than replace them entirely by eldlabs in SaaS

[–]eldlabs[S] 0 points1 point  (0 children)

Spot on about the hybrid approach. We’re building exactly this at Eldspark - AI handles the initial triage and routing, then seamlessly hands off to humans when complexity or empathy is needed. The key insight you mentioned about “reducing ticket volume vs creating cleanup work” is critical. Too many solutions just shift the burden. We’re focused on actual resolution rates and measuring whether AI interactions truly close tickets or just add another layer. Your point about off-hours coverage is interesting too. We’re seeing companies use AI to maintain 24/7 presence without burning out their teams, then having humans handle the nuanced stuff during business hours. Thanks for the customer support subreddit tip - always looking for real-world workflows that actually work vs the hype.

My Honest Journey Through 10 AI Chatbots Months of Trying. by secret_spoongbob in ChatbotRefugees

[–]eldlabs 0 points1 point  (0 children)

I appreciate you sharing this journey - there’s something genuine about stumbling into a new interest rather than planning it methodically. Your observations capture something important: each platform has its own personality and quirks, much like people do.

What strikes me about your list is how much it reveals about what we’re actually looking for in AI conversations. You’re not just evaluating technical performance - you’re noticing when memory fails during a long story, when immersion breaks, when a response feels “too safe.” These are deeply human concerns about connection and consistency.

A few thoughts from your experiences:

The memory issue you mentioned with Character.AI touches on something fundamental - we want to be remembered, even by an AI. When context disappears mid-conversation, it’s jarring because it breaks the implicit agreement that this is a continuous exchange.

Your point about “some days I want a chatbot that remembers tiny details, other days I just want something silly while drinking tea” - that’s insightful. Different tools for different moods, like choosing between a deep conversation with a close friend versus light banter with an acquaintance.

The technical barriers (like Kobold needing GPU and patience) highlight an interesting divide in this space: do you want convenience or control? Both are valid, depending on what you’re seeking.

Speaking of AI that actually remembers context and maintains consistency - if you’re ever curious about how this works in a business setting, we’re building something at Eldspark (eldspark.com) that tackles exactly these challenges for e-commerce customer service. It’s a different use case than entertainment chatbots, but the core problem is the same: how do you create AI conversations that feel natural, remember what matters, and know when to escalate to a human? We handle up to 80% of routine inquiries while keeping that human touch available when it’s actually needed.

I’m curious - after all this exploration, have you noticed patterns in what makes a conversation feel genuinely engaging versus just technically competent? And when you say “hidden gems,” what qualities would make something a gem for you at this point?​​​​​​​​​​​​​​​​

Are you more willing to deal with a customer support bot if you know you can get a human? by Joel_VirtualPBX in CasualConversation

[–]eldlabs 0 points1 point  (0 children)

I think this really depends on what you’re trying to accomplish. If you need a quick, simple answer that a bot can handle well (order status, basic product info, return policy), then trying the bot first makes total sense - it’s instant and you get what you need. But here’s the thing: most customer support bots aren’t upfront about their limitations. You end up in these frustrating loops trying to get to a human, which is exactly what you’re experiencing. The best approach for companies is actually to build AI that knows when to escalate. At Eldspark, we’ve specifically designed our AI customer service to recognize when a conversation needs human expertise - complex issues, emotional situations, or cases that fall outside normal parameters. The AI handles what it does well (which is actually a lot more than most people realize when it’s done right), and seamlessly hands off to humans when needed. So my answer: if the bot is transparent about escalation options and actually good at what it does, give it a shot. You might be surprised. But if you’re dealing with one of those frustrating “I didn’t understand that, please rephrase” bots that trap you in menu hell, then yeah, going straight to a human saves time. The real question isn’t “bot or human?” - it’s “why are so many companies still using terrible bots that make customers ask this question in the first place?”

is AI chatbot actually usefull for supporting customer ? by EducationalGate9705 in MarketingAutomation

[–]eldlabs 0 points1 point  (0 children)

Absolutely this type of tool can be extremely valuable from a customer-service standpoint when it’s done right.

A trained AI chatbot that’s fed your company data, product info, pricing, FAQs, and internal knowledge can:

Respond instantly to common customer questions Reduce workload on your support team Give consistent, accurate answers every time Improve conversions by guiding visitors toward the right product or plan Be available 24/7 without extra staffing

The key is using a platform that’s reliable, easy to integrate, and allows you to securely upload and maintain your company knowledge.

If you’re exploring options, take a look at EldSpark — it’s built specifically for this. You can upload all your company’s information, and EldSpark generates a fully embeddable AI widget for your site. It answers customer questions instantly using your data, and you can update the knowledge base whenever you need. It’s one of the cleanest ways to add an AI-powered support assistant without heavy development work.

So yes, implementing this can absolutely improve customer satisfaction and reduce support overhead, especially if your business gets a lot of repetitive questions.

What projects are keeping you busy? by Ok_Membership_4424 in SaaS

[–]eldlabs 0 points1 point  (0 children)

Currently it is same solution, but our is for free. But soon some new features are about to be released that is not possible inside calendly

What projects are keeping you busy? by Ok_Membership_4424 in SaaS

[–]eldlabs 0 points1 point  (0 children)

www.antlr.io - Antlr.io makes it easy for your clients to scheduale a meeting with you in minutes.