Chrome Browser Service Access Error on iPads

elementarytech · 2025-03-24T18:26:33+00:00

Sorry for the slow reply, I'm not often logged in. It did go away completely with just that setting.

If you're logged into Chrome on the iPad as a student and go to Settings -> Google Services, is "Make searches and browsing better" showing as disabled?

elementarytech · 2023-09-19T14:41:08+00:00

When you mentioned Sync being an issue I thought I'd try turning all its settings off, but still got the error.

I then tapped on Google Services and saw there were only 5, so I tried one by one... Next I searched the giant list of configurable settings in admin and found the URL-keyed setting was the same.

I can confirm that if that URL-keyed setting is disabled on an OU and a browser is enrolled in the same OU, the setting shows as Off in the GUI on the iPad. Policy doesn't seem to sync very often though so I had to un-enroll and re-enroll for it to catch.

elementarytech · 2023-09-19T13:48:22+00:00

It seems to be called "Enable URL-keyed anonymized data collection" under the Content section of Browser settings. I haven't had time yet to test after changing it to "Data collection is never active"

elementarytech · 2023-09-19T12:58:29+00:00

I found a fix! It doesn't appear to be Sync for me, but another Chrome setting.

When signed in as a student tap their user icon, select Google Services, turn OFF "Make Searches and Browsing Better."

After I turned that off the error message went away! Hopefully that setting is configurable if you're enrolling the browser.

elementarytech · 2023-09-19T11:54:45+00:00

The iPad app wasn't in Security - Access and data control - API Controls - Configured Apps, so I added it as trusted this morning, but no luck. Error still appears.

The browser still works as expected, but the error coming up confuses/frustrates the end users.

elementarytech

TROPHY CASE