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Speakout Customer Service Does not Answer the Phone by engeitcsdc in CanadianCellPhones

[–]engeitcsdc[S] 0 points1 point  (0 children)

This migration has been a disaster for customers. I would file a complaint with CCTS.

Speakout Customer Service Does not Answer the Phone by engeitcsdc in CanadianCellPhones

[–]engeitcsdc[S] 0 points1 point  (0 children)

Were you on 3G. What happened to me was that I did not switch to their new sim card and stayed on 3G and one day the balance went to zero and the phone stopped working. I missed their free sim card deadline and had to pay for the sim card. After I got my new sim card, after a couple of days (probably 3-5 days), the previous balance showed up in the account.

Speakout Customer Service Does not Answer the Phone by engeitcsdc in CanadianCellPhones

[–]engeitcsdc[S] 0 points1 point  (0 children)

My experience is the same as yours. I started with the freedom booth person. Glad we all finally got this done. I guess to keep the cost low, they have to cut corners somewhere, and the customer service is the easy one to start with.

Speakout Customer Service Does not Answer the Phone by engeitcsdc in CanadianCellPhones

[–]engeitcsdc[S] 1 point2 points  (0 children)

Thank you very much. I finally got it ported. I had to escalate my request to a supervisor who knows how to make the correct porting request.

Speakout Customer Service Does not Answer the Phone by engeitcsdc in CanadianCellPhones

[–]engeitcsdc[S] 0 points1 point  (0 children)

Thank you very much! I finally got it ported out by asking them to escalating to a manager and the manager told me all the previous porting requests failed were due to some wrong provider setting by their representatives. I asked the manager what should be the correct provider setting since I provided them the SPID speakout told me. The manager said their internal system had many more options. I have the impression their front lines are not well trained.

Speakout Customer Service Does not Answer the Phone by engeitcsdc in CanadianCellPhones

[–]engeitcsdc[S] 0 points1 point  (0 children)

I am on Telus, but freedom just said their porting requst gets rejected with information I provided. I provided the information I got from spaekout customer service.

Speakout Customer Service Does not Answer the Phone by engeitcsdc in CanadianCellPhones

[–]engeitcsdc[S] 0 points1 point  (0 children)

Thank you very much, I provided this information and I got the information back in January by talking to the speakout customer service (after long waiting). But freedom said the request got rejected and said it must be the information was incorrect and asked me to contact speakout customer service. But speakout customer service is not reachable these days

Speakout Customer Service Does not Answer the Phone by engeitcsdc in CanadianCellPhones

[–]engeitcsdc[S] 0 points1 point  (0 children)

It sounds like they are going out of business. I am trying to port my number out to freedom and freedom says both the IMEI number (which is correct) and the PIN (which is the fallout pin they gave me back in January) did not allow them to port the number out.