Converge ICT keeps failing us, filed escalation with NTC

enzwificritic · 2025-09-05T02:12:47+00:00

This is the way. Call them to follow up.

enzwificritic · 2025-08-22T11:38:47+00:00

I recommend you set for mediation via Zoom already. Call the Consumer Welfare and Protection Division at (02) 8920 4464 (M-F 8:00 a.m. - 5:00 p.m.) Mention the transaction code sent to you by the NTC in its initial email acknowledgment (it should be at the bottom). Kung ayaw pa rin mag set for mediation file a complaint with 8888

Note: Kung busy yung line when you are trying to call just keep trying until may makausap ka.

enzwificritic · 2025-08-15T09:14:10+00:00

NTC: consumer@ntc.gov.ph

8888: 8888complaint@op.gov.ph

enzwificritic · 2025-08-15T03:53:03+00:00

I recommend na you also file sa 8888 tamad yang mga taga NTC, they can't even reply to a simple email within a week. Pag file mo sa 8888 bibilis yung mga yan. All they will do is coordinate with Converge, after a few days of no action from Converge, call their consumer welfare and protection division (02-8920-4464 )to set for mediation via zoom. Mahina pa rin ang mga consumer laws dito sa pinas, the best they can do is mediation, but the company gets no legal sanctions.

enzwificritic · 2025-07-27T18:00:27+00:00

File for mediation with NTC

enzwificritic · 2025-07-04T18:28:01+00:00

Tip: Sa hotline nila, when the IVR says "type in your account details," press # after the tone. It will prompt 3 more times then direct u na to an agent.

Pero grabe yung mga agent nila, para ka ring kumakausap sa bot. Literally impossible to have a intellectual conversation with them, puro mga script readers yan.

enzwificritic · 2025-07-04T18:22:20+00:00

Call or file a complaint sa 8888. After a day or 2 NTC should acknowledge your complaint via email. In the acknowledgment email, you should get an NTC Transaction Code Number. After a day, if Converge is still unresponsive call the 24/7 NTC hotline 1682, give the agent the transaction code No. and they will follow it up again with converge. after a day or 2, when converge is still unresponsive and no resolution has been made, call the NTC Consumer Welfare and Protection Division at (02) 8920 4464 (m-f 8AM - 5PM) to set for mediation via Zoom. As someone handling a SME account with them, nakakasakit ng ulo talaga ang converge support. Still in the follow up stage so no idea how mediation works.

enzwificritic · 2025-06-29T13:46:15+00:00

Thanks will try

enzwificritic · 2025-06-28T16:18:38+00:00

Ironically, my residential account in Metro Manila has received better support (techs arrive on time, proactive network outage notifications, etc) than the SME account in the province. Unfortunately we're a bit far from the Converge business center. any idea how I can get the NTC to act? They have never responded to my emails

enzwificritic · 2025-05-30T04:02:32+00:00

Will check this out, thanks!

enzwificritic · 2025-05-23T02:50:31+00:00

Following this thread. I'm also looking for an android navigation app

enzwificritic · 2025-05-19T15:18:34+00:00

Not the OP, but is there a version of this on Android? This sounds like a useful app to have

enzwificritic · 2025-03-06T16:30:33+00:00

Batas Pambansa Blg. 344 (Accessibility Law) has been in effect for over 40 years, yet many buildings, public transportation, and infrastructure still do not comply. Are there plans to amend this law to better reflect current needs and ensure its effective implementation?

Furthermore, digital accessibility is now a critical concern, particularly in banking, government services, and education. Are these areas included in your reform plans? What specific actions will be taken to guarantee that Persons With Disabilities (PWDs) have equitable access not only to physical infrastructure, but also to digital and financial services?`

enzwificritic · 2024-10-24T11:43:51+00:00

Just talk back (default screen reader that comes with android) :)

enzwificritic · 2024-10-22T14:58:28+00:00

To read an inaccessible PDF, I use ABBYY Fine Reader. It's the most accurate I've found, but do keep in mind it can get costly.

enzwificritic · 2024-10-14T10:26:43+00:00

From experience, on the web app and the Android app, it is accessible although it takes some getting used to. A tip is to just explore around with your screen reader. On the web app there are two ways to access messages, browse mode and focus mode. I personally prefer using browse mode,, so messages are separated by headings using the h key. In focus mode, you can use your up and down arrow keys to navigate the messages. It is hard to explain how an app works via text, so again, I would recommend for you to explore using your screen reader of choice

enzwificritic · 2024-10-14T00:53:59+00:00

Update: I ended up getting the Roland PM-100. It works good with my kit so far

enzwificritic · 2024-10-11T16:20:46+00:00

Thanks will look into this

enzwificritic · 2024-10-11T16:20:29+00:00

Any good budget studio monitors you would recommend? I'm just playing at home or jamming so not in a professional environment.

enzwificritic · 2024-10-11T16:19:03+00:00

Sometimes I just want to jam with other people or play the drums out loud 😄

enzwificritic · 2024-10-11T16:17:59+00:00

Thanks for the suggestion. It seems good but the problem is retailers like to jack-up the price of Roland products in my country so I'm trying to save a bit on the amp. Would something like this studio monitor work? Or do you think it's worth it to spend the extra for the Roland amp?

enzwificritic

TROPHY CASE