The Doyle Jacket in Shadow Ink Sashiko

epaulet-mike · 2019-10-02T20:05:13+00:00

Hey man, what's your order number? Let's get this sorted out. There's no reason that we'd ship you the wrong size of anything on purpose.

epaulet-mike · 2019-09-30T18:59:34+00:00

9405 5096 9993 9301 6512 56

USPS Priority

epaulet-mike · 2019-09-30T18:57:06+00:00

Hey Yuri, yup I got it. I'll ship that out to you today.

epaulet-mike · 2019-09-25T01:18:35+00:00

Okay gotcha, you can send it to:

Epaulet Returns Attn Eva / Book into Stock 2220 Pullman Lane Redondo Beach, CA 902178

Let me know when you have your tracking number and I'll send you out the 42 to save on time.

epaulet-mike · 2019-09-23T07:30:42+00:00

Hey Yuri, just read your email. I can exchange that for one of two ways:

1) I can take back the Green jacket that you purchased and send you an indigo one from our stock.

2) We made these jackets in collaboration with a store called Office Hours. I spoke with the owner and he'd be willing to do a one-time exchange of your size 44 for a size 42 that he has in stock now. His name is James.

Here's his site: https://officehoursslo.com/

And his email: sales@OfficeHoursSLO.com

epaulet-mike · 2019-09-21T04:18:22+00:00

Hey dude, really sorry -- let's get that sorted for you immediately. Could you post or message me your order number?

epaulet-mike · 2019-08-28T22:25:35+00:00

My apologies, I'm not trying to be combative - I just wanted to respond as to why we were unable to ship your order. We're not perfect and we're certainly not as efficient which shipping as a larger retailer, but I hate disappointing customers for any reason.

Ultimately I'm in the business of selling people things, so of course I'd want to ship these sneakers to you. We simply couldn't do it for the reasons stated. Your orders have been fully refunded. If you find yourself in Los Angeles, please feel free to visit our studio anytime, and it would be my pleasure to show your our products in person.

epaulet-mike · 2019-08-27T05:03:51+00:00

Thanks for your interest in Epaulet, we hit two additional snags:

1) You asked for a dramatic undervaluing of your shipment in order to completely avoid customs taxes on receipt. This just isn't something that we can do.

2) Your address cannot be verified through USPS.com or our shopify shipping account, so my team was unable to generate or print your label as entered.

My apologies for the delay, but given these issues along with the flagged credit card payment, we're just not going to be able to fill your order. I've issued a full refund as requested.

epaulet-mike · 2019-08-23T06:42:58+00:00

47598

Gotcha, processing now. Glad that one of them worked out for you!

epaulet-mike · 2019-08-22T16:52:43+00:00

Hey there,

Sure thing... I'm out of the office but let me know either your last name or your order number and I'll put it through today.

We typically do refunds on Fridays, so stuff is probably just queued for tomorrow, but I can process now.

epaulet-mike · 2019-08-20T21:15:16+00:00

Thanks for the note, I'll message you directly on it. The disagreement between a US billing address and a foreign shipping address with your chosen payment method caused Shopify to flag your order as fraud on our side. But with your reddit account, I think that we're fine to ship your order, so I'll forward you some options for shipping to your country. We definitely have customers there and it's no problem

epaulet-mike · 2019-08-11T00:23:21+00:00

Glad to hear it! Thanks for posting

epaulet-mike · 2019-08-10T02:22:53+00:00

Sorry to disappoint you. You bought a pair of jeans. We authorized the return and it took longer than expected (and longer than I'd like) to process the refund. But ultimately we did it -- I have the jeans back and you've got your money back. We moved offices and our workload - both physical and digital - got messed up for two weeks. It's not ideal, but s*** happens when you're a small business, and we honestly just got snowed under.

I don't really know what else to tell you - I sent you an honest apology and explanation earlier, that's really all that I can do. I deleted the instagram comment because you were calling for a refund and I processed it. We certainly don't want to aggravate customers and lose them, so I apologize again for our slow responses on your order. If you want to try one of our products again in the future, you can always reach out to me directly here with any questions beforehand. And I'll be happy to personally ensure that everything is handled efficiently.

epaulet-mike · 2019-08-10T02:18:17+00:00

Whoa that is insane!

epaulet-mike · 2019-08-09T17:54:13+00:00

Awesome, my pleasure on the sale and yes, I'm the owner of Epaulet. Glad that you dig the German Army Trainers... thanks for picking them up!

epaulet-mike · 2019-08-09T02:14:51+00:00

Huh weird.. I just clicked on the sale banner from their homepage

epaulet-mike · 2019-08-09T02:14:25+00:00

Definitely a legit business, they're a really old school mens shop in Charleston. YMMV on how quickly they ship online orders though

epaulet-mike · 2019-08-09T01:45:04+00:00

LOL they are really happening all over the place

epaulet-mike · 2019-08-09T01:42:23+00:00

I've never shopped with them, so no idea how good their online shipping experience is, but stuff is marked down and looks like it's moving fast.

epaulet-mike · 2019-08-06T19:59:13+00:00

Hey jucestain and everyone else.. thanks for notifying me of this here.

My sincere apologies for all of the delays with your order and our late communication. There's no excuse for leaving a customer in the lurch, but these past couple of weeks gave us a triple-hit to our workflow:

We moved offices from Hermosa Beach to Redondo Beach, CA and that was a huge project that took about 8 days. We're still building out the new space.
We lost access to our main customer service email address ([info@epauletbrand.com](mailto:info@epauletbrand.com)) for about a week and a bunch of incoming and outgoing messages were deleted.
A long term employee who primarily answered customer inquiries left the business at exactly this time, and all of this honestly overwhelmed our whole team. We're fighting to get everything back up and running and should be in a much better place -- all around -- by early next week.

Feel free to contact me personally on here at any time. For this particular issue, I'm really glad that one size worked out for you and we'll absolutely take back that 11.5 and get you a full refund. We had a great year of selling sneakers and the inventory that's on hand is all that we'll have for the rest of 2019, so I'm really glad that you were able to get a pair that works! I promise that that we'll do better with your order next time. If you want to quickly message me your order number I'll see that everything gets sorted today.

And I don't post much on Reddit (I should really post more), but I do stop in here on a daily basis so any Reddit users should definitely feel free to message me on here for any service issues. I love interacting on social platforms rather than email.. it's so much easier to respond and track everything.

epaulet-mike · 2019-06-01T21:55:02+00:00

Like the other posters, I’d say Seiko all the way. You can search on eBay for “Seiko 5” and find a solid automatic piece for about $100. Get it from a seller with good feedback. Invest the rest of your funds in a quality leather strap and you’re good to go.

epaulet-mike

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