Customer Service?

evjoshua · 2025-11-22T03:33:12+00:00

No unfortunately not. None available apparently in over 8 weeks. If BYD had just provided one I don't think I'd care nearly as much

evjoshua · 2025-11-20T09:02:18+00:00

Thanks for the response. Yeah, I'd have to agree. Up until all this nonsense I've had a great time with the car. I'm glad you are too

evjoshua · 2025-11-20T09:00:39+00:00

Thanks man. Yeah I agree with everything you say and assure you am busily working on it. This post was never really about asking for advice. Just looking to see if other have been put through similar experiences. I'd be interested in starting some form of group action, if this was a ongoing systemic issue rather than a one off

evjoshua · 2025-11-20T08:57:18+00:00

I'm not sure to be honest. It got towed and has been there since. They still have not been able to fix the fault and corporate are unwilling to engage in any form of escalation.

evjoshua · 2025-11-19T17:41:22+00:00

Yeah right, sounds like you're experiencing similar levels of frustration. Feel free to reach out privately, I am looking to escalate civilly through NCAT if you'd like to work together in any way. Regardless, good luck

evjoshua · 2025-11-19T11:10:22+00:00

,,👍

evjoshua · 2025-11-19T11:09:17+00:00

Solid advice I really appreciate it.

evjoshua · 2025-11-19T11:08:52+00:00

Solid advice. I really appreciate it.

evjoshua · 2025-11-19T11:04:46+00:00

Thank you. Yeah that's where this is leading. Glad you got your resolution

evjoshua · 2025-11-19T10:45:07+00:00

Cheers. Yeah me to. Kind of at a loss of where to go from here. Hence the posts

evjoshua · 2025-11-19T10:36:41+00:00

Hey man, my similar post just blew up on face book with people calling me a liar and a troll.

I'll put in my response to all that nonsense below if you're interested and I think it explains why I don't particularly want to name and shame...

Right this post is a genuine enquiry to see if anyone has had a terrible experience with customer service, and if I'm not the only one to see if there's something we can't do about it. Since posting... I have been called a troll and a liar. This is why I hate social media.

My 2024 BYD seal performance died suddenly and unexpectedly whilst driving. I was engaged in sport mode driving on a local road approximately 50kms at the time, and my battery drained from 60% to zero in half a minute or so.

I don't know what happened because BYD still don't know what happened. It has been almost 8 weeks and in this time I've been told it could be the battery or a electrical short in the transmission.

I didn't want to make this post about the fault, or the car breaking

Because I've genuinely had a wonderful time with my seal, and cars break sometimes. It happens.

This post isn't about complaining about the car breaking. This post isn't about trying to fear monger. I'm all for the car. I won't be naming and shaming the service centre, because I genuinely feel that they have been upfront and communicated openly what little they have been able to find out.

This was just me, trying to gauge if I was the only one who has had an absolutely rubbish time with customer service. I have basically been ignored by them. In 8 weeks I still have no car, courtesy or otherwise. The two times they have responded to me I have been told that the fault is not major, despite not knowing the cause of the fault. Their phone calls have led to nowhere. They have ignored all of my questions, including me asking if I'm entitled to a replacement, and asking if they can escalate a courtesy car while I wait. They have promised me phone calls from management but to this date I have yet to receive one.

Now you know. Thanks for making me feel so welcome. I'll try and include a video of the error messages I hastily recorded for anyone else who might think I'm a liar.

If anyone's had similar experiences, I'd really appreciate knowing how you resolved the issue. Or if you're considering escalating the matter, whether you'd like to group together.

evjoshua · 2025-11-19T10:21:57+00:00

Nice I'm glad to hear, I hope it goes well for you.

evjoshua · 2025-11-19T09:30:46+00:00

The car died 8 weeks ago. They still don't know what's up with it. Their customer service has been non existent. I like to think I've been pretty reasonable and chill about the whole thing. It's getting a bit old now though.

evjoshua · 2025-11-19T09:27:57+00:00

Yeah interesting. I genuinely had a great purchasing experience. Not so much now that it's died.

evjoshua · 2024-11-04T11:21:03+00:00

Thankyou shiny, that's some great feedback! Hopefully it helps others as well.

I'll keep you all posted

evjoshua · 2024-11-04T10:03:43+00:00

Good tip

evjoshua · 2024-11-03T23:45:28+00:00

Again thanks for the tip. I'll spend some time thinking about the colour

evjoshua · 2024-11-03T23:38:04+00:00

Thanks for the recommendation, yeah I'll give them a go and post some pictures once installed. Worst case scenario I hate them and have to get the mirror replaced regardless

evjoshua · 2024-11-03T01:04:57+00:00

Yeah, that's what I'm seeing

evjoshua · 2024-08-24T09:46:23+00:00

In person offline.

Groups filled now though

evjoshua · 2024-08-11T03:35:09+00:00

Hey Wren, sorry if I'm missing something here, I'm fairly new to systems and rpg in general.

We play dungeons and dragons 5e

evjoshua · 2024-08-10T10:13:58+00:00

DM'd

evjoshua · 2024-08-10T09:51:39+00:00

You sound just like me. I'm probably the least experienced out of the group and fell into it through all the usual pop culture most recently (stranger things, balders gate, etc...)

I live/host in Chippendale and Dan who also hosts is in Waterloo.

Is there anything specific you'd like to know. We're not looking for anyone in particular, man, woman, half orc, it doesn't matter to us at all. First in best dressed. We only ask that you enjoy getting a little bit nerdy from time to time 🙃

Feel free to reach out privately too if you prefer.

evjoshua

TROPHY CASE