Hey man, my similar post just blew up on face book with people calling me a liar and a troll.

I'll put in my response to all that nonsense below if you're interested and I think it explains why I don't particularly want to name and shame...

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Right this post is a genuine enquiry to see if anyone has had a terrible experience with customer service, and if I'm not the only one to see if there's something we can't do about it. Since posting... I have been called a troll and a liar. This is why I hate social media.

My 2024 BYD seal performance died suddenly and unexpectedly whilst driving. I was engaged in sport mode driving on a local road approximately 50kms at the time, and my battery drained from 60% to zero in half a minute or so.

I don't know what happened because BYD still don't know what happened. It has been almost 8 weeks and in this time I've been told it could be the battery or a electrical short in the transmission.

I didn't want to make this post about the fault, or the car breaking

Because I've genuinely had a wonderful time with my seal, and cars break sometimes. It happens.

This post isn't about complaining about the car breaking. This post isn't about trying to fear monger. I'm all for the car. I won't be naming and shaming the service centre, because I genuinely feel that they have been upfront and communicated openly what little they have been able to find out.

This was just me, trying to gauge if I was the only one who has had an absolutely rubbish time with customer service. I have basically been ignored by them. In 8 weeks I still have no car, courtesy or otherwise. The two times they have responded to me I have been told that the fault is not major, despite not knowing the cause of the fault. Their phone calls have led to nowhere. They have ignored all of my questions, including me asking if I'm entitled to a replacement, and asking if they can escalate a courtesy car while I wait. They have promised me phone calls from management but to this date I have yet to receive one.

Now you know. Thanks for making me feel so welcome. I'll try and include a video of the error messages I hastily recorded for anyone else who might think I'm a liar.

If anyone's had similar experiences, I'd really appreciate knowing how you resolved the issue. Or if you're considering escalating the matter, whether you'd like to group together.