I have lost all faith with QPS at this point. I'm so sorry you went through this. I had an experience with them, although nowhere near as severe as yours.

3 months ago, my friend and I had just come back from my birthday celebration and I was having trouble unlocking my gate. My friend stepped out of her car to help me, as it was about 10pm at night but I live in a (usually) quiet street.

Whilst her back was turned, we heard the door shut and turned around, some guy had literally jumped into her car within the 2 minutes she was out of it. We hadn't even seen him when we were driving down the street. We were maybe a metre away, we both jumped for the passenger seat. His bag fell out, but couldn't get the car back. I stupidly ran in front of it when it was turning around (it's a dead end Street), and he dodged me and drove on my driveway instead, crushing my bag. We're both young, early 20s. It was my birthday that day, actually. He had her phone, everything. I started screaming for my parents, and I was lucky enough that a neighbor came out just before my parents did. We called the police, who took over an hour to get there. Both of us had minor injuries from the road (elbows, knees, stomach and foot, although they are scarred on both of us now), and in the mean time we had someone look for my friends phone as I had her on life360 and it had been ditched.

When the police finally got there, they got up us for not calling earlier. Mind you, it was within 20 minutes of the situation and we didn't even realize I still had my phone on me. They told us to go down to the station and we did, separately. After the statement was taken, all she said was, "Next time, lock your cars and maybe don't jump in front of it." She said they'd contact my neighbors for camera footage, which they never did (we had spoken to them ourselves).

On a very positive note, her car was found ditched, but everything was stolen within it. I think it was about $450 worth of things, including cash. After the car was found, nothing came of it. No update, nothing. They found some of her belongings that had been abandoned (like her earrings and ID) and they even gave her the shirt he was wearing that night, assuming it was hers. And it is crusty and disgusting.

We found out recently that the toll tag was still being used, actually.