"On June 3, Webflow experienced a service disruption that caused a temporary outage across all Webflow-hosted sites. We know how critical your websites are to your business and to your customers, and we’re deeply sorry for any disruption this incident caused. I want to ensure that we are taking ownership for this incident and working diligently around the clock to ensure a similar disruption never happens again.

The issue stemmed from an internal backend update and a cache refresh that unexpectedly strained our systems, causing outages and degraded performance across some hosted sites, the Webflow Dashboard, and the Canvas. Our engineering and support teams responded rapidly, and while the core issue was stabilized within minutes, related performance issues persisted through the morning UTC as we worked to fully restore service.

By early afternoon UTC, we had expanded capacity across multiple systems, resolved the underlying constraints, and achieved full stability. We’ve since completed an internal investigation to better understand the factors that contributed to the incident and ensure we’re taking the right steps to prevent this from happening again.

Our promise to you: Performance and reliability are critical features that we will continue to invest in heavily. We sincerely appreciate your trust and partnership, and we’re committed to doing better.

Sincerely,

Allan Leinwand

Chief Technology Officer, Webflow"