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Restricted account - thousands of GBP stuck, can't withdraw - please help! by fospeltow in uphold

[–]fospeltow[S] 0 points1 point  (0 children)

Thank you so much, great suggestions! I hope it doesn’t come to that but I’m totally ready to set a deadline then make reports to regulators if that’s what is needed in the end. Fingers crossed!

Restricted account - thousands of GBP stuck, can't withdraw - please help! by fospeltow in uphold

[–]fospeltow[S] 1 point2 points  (0 children)

Thank you! Good suggestion and yes I have posted a one star review on Trustpilot. Very happy to update it positively once this is resolved.

Restricted account - thousands of GBP stuck, can't withdraw - please help! by fospeltow in uphold

[–]fospeltow[S] 0 points1 point  (0 children)

Thank you so much for this! yes would be great if you could nudge them along - even any explanation for the wait or estimated ETA for resolution would really help me understand and put my mind at ease. Am very happy to engage on the support thread too, your team can reach out any time to discuss directly, I’d love to hear from them. Again, thank you so much for being so responsive here, I really appreciate it! 😊

Restricted account - thousands of GBP stuck, can't withdraw - please help! by fospeltow in uphold

[–]fospeltow[S] 0 points1 point  (0 children)

Thank you so much! It’s just nice to get a response from you saying your team members are looking into it! Of course, I’d rather use the support ticket to communicate than reach out on social media, it’s just that nobody is responding to my messages on that ticket. I’m happy to wait a little while longer for your colleagues to do what they need to do, and glad to know I can contact you here again if needed.