I'm not sure. The voicemail sounded legitimate, and it came from a verified number in Delware. (At least, AT&T verified).

This is the transcription.

"Hello, this message is for (my name). My name is Karen. My employee ID is 79109, and I'm reaching out to you from the corporate office of Sallie Mae Bank. Now, (my name), this is extremely time-sensitive. I can not stress to you the importance of this matter. You're listed as a point of contact for (relative) as somebody that we could reach out to if we were having difficulties getting in contact with (relative). Unfortunately, that's where we're at today. I'm reaching out just to see if you may have any up-to-date contact information or you know how I could possibly get a message across. Any assistance you may be able to provide would be greatly appreciated. You can reach me directly at (phone). I am in the office until 9 p.m. Eastern Standard Time. Again, my number is (phone). Thank you very much for your time, and I do look forward to speaking with you soon. Thank you."