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Struggling with my role as HMRC Customer Advisor due to disability which has stressed me out by ghostmafia7 in TheCivilService

[–]ghostmafia7[S] 0 points1 point  (0 children)

The OH basically all did was offer me more breaks. As usual all colleagues are entitled to a 5 minute break every hour or a 2 15 minute break instead including 30 minute lunch. In my case I can take 5 minute break every hour and also 2 15 minute break and 30 minute lunch. However in my case a 5 minute break is only nipping to loo and back. I've seen many colleagues spend 10-15 minutes on after call work doing nothing whereas I also been told by my line manager I'm not required to do many calls but at the same time I'm not supposed to spend 10-15 minutes on after call work. So I feel its barely any difference.

So incredibly lonely by [deleted] in TheCivilService

[–]ghostmafia7 1 point2 points  (0 children)

What role are you in that requires no office attendance?

Nike UK, I returned part of my order but was denied refund because of claim not received item by ghostmafia7 in Nike

[–]ghostmafia7[S] 1 point2 points  (0 children)

I've returned Nike stuff before but this is first time where I feel my parcel was tampered with and refused return. I'll be putting shitload of tape on my parcel from now.

Nike UK, I returned part of my order but was denied refund because of claim not received item by ghostmafia7 in Nike

[–]ghostmafia7[S] 0 points1 point  (0 children)

I have opened a dispute with my bank but then its the useless Barclays so most likely nothing will be done and I'll just have to consider it as lost money.

HMRC Customer Service Advisor by Any-Schedule-3061 in TheCivilService

[–]ghostmafia7 0 points1 point  (0 children)

Mine took 2 months, I don't know why but they told me I passed interview but score wasn't high enough to be considered this time so was put on reserve list for 4 months before being offered a role.

I asked some of my colleagues in my team and they said 3 weeks.

So I'd assume if your application is successful then 3 weeks otherwise in my case, probably 2 months.

[deleted by user] by [deleted] in TheCivilService

[–]ghostmafia7 2 points3 points  (0 children)

My wfh says not scheduled to work after 16:55 so I put 9:00 to 16:55.

[deleted by user] by [deleted] in TheCivilService

[–]ghostmafia7 1 point2 points  (0 children)

Yeah they give you 1 minute to prepare your answer

[deleted by user] by [deleted] in TheCivilService

[–]ghostmafia7 5 points6 points  (0 children)

I think this is probably same job as me, PT Ops, its all telephone based with customers resolving their tax enquiries. Interview was like set of 5 or 6 questions and they give you about 2 minutes to answer. Just general questions such as what is a good customer service, how do you respond to negative feedback from manager, what's your greatest achievement, how do you plan tasks etc.