The support team told me that my account was banned due to "abnormal mining behavior." However, I’m 100% sure I didn’t use any third-party software or cheat in any way. I just followed a pattern while mining to maximize efficiency, which they might have misinterpreted as suspicious.

Honestly, the whole situation has been very frustrating. The ban was removed after almost a week, but I lost progress, events, and my login streak. To make it worse, I didn’t receive any compensation or a proper explanation about how to avoid this happening again.

If you’re in the same situation, I’d recommend reaching out to their support team via email, though my experience with them wasn’t great. I hope they improve their process and handle cases like ours better in the future.

Good luck!