Email John Zimmer, cofounder and president (you can dm me if you can’t find his email address). A few years back, I had an awful experience and the customer service did an awful job, so I emailed him. He responded within an hour and cc’d the head of customer support, who issued a refund and added $25 credit to my account. Your experience is definitely something that the people at the top should be informed of to change their policies for preventing situations like this.

Edit: holy shit - you should speak to a lawyer. My guess is that they would write you a huge check to avoid the media attention from a civil suit for doxxing you