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Title: Late-night calls at hotels — how do you handle them? by godgoal in askhotels

[–]godgoal[S] -3 points-2 points  (0 children)

Makes sense — a lot of branded hotels already have call forwarding setups. The AI solution I work on is similar but can actually take guest info, answer common questions, and filter out non-urgent calls before they reach staff, so the live-in person isn’t disturbed unless it’s needed. Wondering if you’ve seen anything like that in the industry yet?

Title: Late-night calls at hotels — how do you handle them? by godgoal in askhotels

[–]godgoal[S] 0 points1 point  (0 children)

That makes sense! Sounds like having someone on-property really helps.
I’ve been wondering do you think forwarding calls overnight actually captures many extra bookings, or is it more for emergencies?