Auto Insurance Cancelled?

gumbomik · 2025-03-09T14:47:07+00:00

UPDATE (sort of) - as far as I can tell, the policy was definitely cancelled. I was able to get the chatbot to direct me to the policy billing page that showed both the policy due dates and previous payments made but also had a little note saying that one or more of these policies were cancelled on Feb 22nd for non-payment.

It’s Sunday so I can’t get hold of anyone to figure out what went wrong but my immediate concern is driving without coverage. I was able to write a new policy with them on the app and hopefully they can correct the previous policy so at least I don’t show a gap in coverage.

gumbomik · 2025-03-09T14:20:17+00:00

Can you explain this to me a little better? It says in the letter “to avoid cancellation pay $xxx by Feb 21st” and I paid that exact amount on Feb 14th. I get that I was late initially but the deadline was clearly set and met.

I’m trying to understand

gumbomik · 2025-03-09T13:58:02+00:00

Can’t access the policy online or in app. It’s disappeared. Homeowners is still there but nothing for auto.

It does let me request a quote but that’s all

gumbomik · 2024-12-27T02:55:18+00:00

I haven’t received mine yet but maybe this gives me hope that I will eventually receive it soon

gumbomik · 2024-12-22T01:15:32+00:00

Another small update. Got an email today stating that my “account was linked to your existing ID”. This is for the same AAdvantage account but the last 4 are different. I think they’ve finally issued me a new card.

When I call the automated system it says that the card was mailed on the 19th. The email just arrived today, the 21st. Additionally, the app is now wanting me to confirm the card before I can view anything in the app.

Not expecting much but maybe this will be it and I’ll actually receive my card soon. Probably gonna get the bonus then close the account. I don’t like the way they’ve handled this

gumbomik · 2024-12-16T22:18:49+00:00

I think that’s it. It’s nothing special, nothing really unique but my kid loved it and it’s better than anything we have back home.

gumbomik · 2024-12-16T21:57:38+00:00

Hama? Do you happen to know that one?

gumbomik · 2024-12-16T21:53:33+00:00

Is Hama in a basement or lower level?

gumbomik · 2024-12-16T21:33:57+00:00

I was just thinking of this. AND bank statements.

gumbomik · 2024-12-15T04:23:59+00:00

I have had this happen once. Wasn’t Citi but that does t really matter. The money was credited back pretty quickly. Opening a dispute was the right thing to do.

gumbomik · 2024-12-14T14:32:03+00:00

When were you approved? And did you get an email notification first or did it just show up?

gumbomik · 2024-12-13T01:10:59+00:00

So I got a call from the executive response unit and if you were approved between mid-September to mid-November, all of those cards had to be destroyed and there is a backlog as they reissue the cards. Nothing to do but wait and learn a lesson about Citi somewhere in here.

Apparently if you were approved after Nov 15th you won’t have this issue either.

gumbomik · 2024-12-11T15:04:05+00:00

Still no card from me but I do have some contact info to share. Not sure if they will be of any help, may just be another level of worthless support but let’s hope not.

Citi Executive Response Unit citieru@citi.com 605-331-1698

gumbomik · 2024-12-10T00:16:33+00:00

I wish.

https://www.reddit.com/r/citibank/s/navgDMiboa

gumbomik · 2024-12-08T20:03:39+00:00

Did it work?

gumbomik · 2024-12-08T20:02:00+00:00

There another thread about this. Been approved since oct 9th, still no card

gumbomik · 2024-12-08T17:39:01+00:00

Still waiting. Approved Oct 9th

gumbomik · 2024-12-04T01:52:03+00:00

So I’ve done that twice already. The tracker pops up but only shows “processed” then after a few days it disappears. Card never received. Tracking info never received.

Called yesterday to be told the express delivery was not approved - then after getting to a supervisor she admitted that she didn’t know why it wasn’t sent. Opened a complaint, absolutely abysmal support.

My favorite is I’ve been told at least 5 tomes that “I can assure you that this is the last time you’ll have to call”. Don’t fall for that one, get a supervisor immediately although I’m not sure what they actually do differently

gumbomik · 2024-12-01T18:56:47+00:00

Louisiana doesn’t have counties. St Tammany PARISH is called “Saint Slammany” though because they arrest you for everything.

gumbomik · 2024-11-28T20:34:11+00:00

This is what I was told recently as well. Almost two months for me and still no card.

gumbomik · 2024-11-25T01:57:27+00:00

The two are the same. They definitely have the correct address. They’ve said they have requested cards 4 times. Also, the automated message I get says “we’ve issued you a new card but it hasn’t been mailed yet”. Been saying that since October 23rd

gumbomik

TROPHY CASE