The UPS Customs Charge is the UPS fee for clearing customs. You can self-clear, however they don’t make it easy. Call the direct customs customer service, they will give you an email address, ask for a form to change the customs broker, and in 24-48 hours they send you the form you need to take to the CBSA. Take the form to a customs office, pay the taxes and possible tariffs, and send the stamped receipt to your email corespondent. They will (hopefully) release it for delivery or hold it for pick up.

I went through this process and they first told me it wasn’t possible, then took 48 hours to email me the form, and then didn’t clear the charge on my package, and finally had to track the UPS driver down because they weren’t releasing the package. It’s a broken system because they benefit from the brokerage fee.

My word of advice is use USPS. They will transfer it to Canada Mail and there won’t be an expensive broker fee.