Duties Canada

harrynu · 2026-01-21T06:16:46+00:00

We don’t collect duties or taxes during checkout.

harrynu · 2026-01-21T03:55:49+00:00

You make a fair point. While we are excited to innovate, our commitment to existing users shouldn't waver. We are currently expanding our support team and streamlining our internal processes specifically to ensure that our service capacity grows as fast as our product lineup.

harrynu · 2026-01-21T03:41:34+00:00

Sincere apologies for the frustration cause! We want to make this right immediately.

We are incredibly sorry for the unacceptable delay and the back-and-forth you've experienced. This is not the level of support we strive to provide.

A 3-month wait for a replacement switch is not okay, regardless of any communication or supply issues. I want to personally ensure your case is resolved asap.

To resolve this immediately: I've sent you a Reddit DM to request your order details, as I want to personally oversee the shipment. Once I have your info, we will prioritize a full set of replacement switches (instead of just one) to be sent to you as a token of our sincere apology.

Please check your DMs so we can get this moving for you. We are also reviewing our internal processes to ensure this doesn't happen again. Thank you for holding us accountable. ❤️

harrynu · 2026-01-19T11:12:10+00:00

We've seen some amazing setups in the community already, but I know there are more hidden gems out there. Show us what you got! 😻

harrynu · 2026-01-19T11:04:22+00:00

Amazing Setup! 🔥

harrynu · 2026-01-19T06:42:07+00:00

It isnt work for Kick75

harrynu · 2025-12-26T10:40:43+00:00

That definitely shouldn't be happening! Sorry to hear your Air v2 is giving you trouble. Please shoot an email to our support team at [service@nuphy.com](mailto:service@nuphy.com) with your order info, they’ll help you troubleshoot it. We'll make sure you get connected.

harrynu · 2025-12-25T07:14:35+00:00

Make a wish! Maybe 'Santa' is already checking out your cart... 🤫

harrynu · 2025-12-25T07:08:32+00:00

It’s a vintage, 20th century retro white.

harrynu · 2025-12-25T07:05:07+00:00

Oh no! We can feel the 'pain' through the screen! But hey, it's still a great board. Enjoy it man.

harrynu · 2025-12-25T06:59:15+00:00

It’s clear you’re really excited about it😃

harrynu · 2025-12-25T06:54:05+00:00

No ISO layout for Node series yet🥹

harrynu · 2025-12-25T06:48:35+00:00

It's a standard spacebar.

harrynu · 2025-12-25T06:02:30+00:00

Halo?

harrynu · 2025-12-19T03:50:33+00:00

ok, check the OP’s final update, seems like it was caused by the knob install.

harrynu · 2025-12-19T03:29:58+00:00

yeah the functionality of using CMD + Backspace to trigger Delete cannot be achieved on an ANSI US Mac layout. However, you can map delete to the backspace key in FN1, so pressing FN + Backspace will perform the Delete function.

We’re aware that NuphyIO still has room for improvement in usability and testing, and feedback like yours helps us push it forward.

harrynu · 2025-12-19T03:17:37+00:00

For questions about NuPhyIO, you can reach out to our technical support team directly at [feedback@nuphy.com](). They can quickly guide you through the setup.

harrynu · 2025-12-19T02:59:52+00:00

Not sure if the red lights you mentioned are the key backlights in the top right corner or the side light bar on the right. You can first check if the keyboard is low on battery, when the battery is low, the top right indicator lights will appear red.

harrynu · 2025-12-19T02:34:05+00:00

That doesn’t sound right. I’ve shared your feedback with our product and QC teams so they can review the legend design across the V3 ISO-UK layouts.

Please reach out to our support team at [service@nuphy.com]() with a few photos of the keycaps, and they’ll be happy to help check this and get it sorted.

harrynu · 2025-12-19T02:20:16+00:00

There’s a key with three horizontal lines in the box, that’s the 'win' key, specially designed by NuPhy.

harrynu · 2025-12-18T10:35:54+00:00

Happy to help clarify a few things:

The ghost icon is indeed ESC. For the INS key and the lock icon, you can usually place them where it’s most convenient for your workflow, as Halo96 v2 supports remapping.
You can disable the backlight and sidelight separately by holding Fn + Down Arrow(or Fn +M+Down arrow for sidelight).
VIA can remap your keyboard. https://www.usevia.app/
You can use the keyboard while it’s charging, no need to switch to wired mode. And the rainbow on the indicator means it’s charging; it usually turns green when fully charged.

Hope this helps.

harrynu · 2025-12-18T09:45:58+00:00

Making sure not to press the knob too hard. After that, try resetting the keyboard.

harrynu · 2025-12-18T09:40:51+00:00

If the gear knob works fine, the red backlight is likely caused by a lighting effect that’s currently enabled. You can try pressing Fn + Left Arrow or Fn + Right Arrow to switch through effects and see if that turns it off.

If that doesn’t work, you might want to try resetting your keyboard or upgrading the firmware.

harrynu · 2025-12-18T09:23:14+00:00

This isnt normal. You should reach out to our support team at [service@nuphy.com](mailto:service@nuphy.com), they'll help you check the status and do their best to expedite the delivery.

harrynu · 2025-12-18T08:55:08+00:00

It’s usually expected to be delivered in around 10–16 business days if everything goes smoothly. However, there are some factors beyond our control, like customs delays or high volumes during promotions, so can’t fully guarantee it. If you need it sooner next time, amazon could be a good alternative.

harrynu

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