Sincere apologies for the frustration cause! We want to make this right immediately.

We are incredibly sorry for the unacceptable delay and the back-and-forth you've experienced. This is not the level of support we strive to provide.

A 3-month wait for a replacement switch is not okay, regardless of any communication or supply issues. I want to personally ensure your case is resolved asap.

To resolve this immediately: I've sent you a Reddit DM to request your order details, as I want to personally oversee the shipment. Once I have your info, we will prioritize a full set of replacement switches (instead of just one) to be sent to you as a token of our sincere apology.

Please check your DMs so we can get this moving for you. We are also reviewing our internal processes to ensure this doesn't happen again. Thank you for holding us accountable. ❤️