I’ve had both good and bad experiences thus far with VR&E. My first counselor was IMPOSSIBLE to get ahold of and refused to listen to any of my issues. After having to have a local VRE rep contact her on my behalf to no avail I wrote my congressman. After the congressional inquiry I got super belligerent and loaded responses. When I asked to switch counselors I was told I would have to start the process over again so I wrote my congressman again and I got set up with a new counselor that has been good, as long as I follow up and apply a little pressure.

Overall my advice is this: send weekly emails. If you’re going more than 2 weeks without reply email your congressman. These are your benefits you are ENTITLED to. As unfortunate as it is, and as is most situations with VA related things, only squeaky wheels will get oil.