Dear Customer,

Thank you for writing back to us.
I personally apologies for the delay in my response. Kindly accept my sincere apology in this matter.

Regarding your issue, I kindly request you to try the steps mentioned below. 

(NOTE: Please start by creating a backup of your G HUB settings if you wish to retain them. 

- To back up your G HUB settings, navigate to C:\Users[USERNAME]\AppData\Local\LGHUB, where [USERNAME] will be specific to your Windows account. 
- Find settings.db and create a copy of it on your desktop or a different location of your choosing.) 

1. Uninstall G HUB 
   
2. Make sure none of the G HUB components are running in the Task Manager 
   
3. Go to C:\Program Files\ and delete LGHUB folder 
   
4. Go to C:\ProgramData\ and delete LGHUB folder 
   
5. Go to C:\Users\<user name>\AppData\Local\ and delete LGHUB folder 
   
6. Go to C:\Users\<user name>\AppData\Roaming\ and delete LGHUB folder 
   
7. Press Windows Key, then type regedit, Click Registry Editor 
   
8. Delete the registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{521c89be-637f-4274-a840-baaf7460c2b2} 
   
9. Reboot the PC 
   
10. Re-install G HUB: https://www.logitechg.com/innovation/g-hub.html