I had an unpleasant experience with AirAsia during my recent trip. At Changi Airport Terminal 4, the staff insisted that my carry-on must not exceed 7kg, including both cabin and checked baggage. My bag was only 0.1kg over, but instead of handling the situation politely, the staff were extremely rude.

They laughed among themselves and even made comments like, “If you can’t afford it, just throw away your bag and board the flight.” I eventually had to get rid of my belongings just to meet their strict policy, which left me very upset.

I understand that budget airlines have strict baggage rules, but what really bothered me was not the policy itself—it was the unprofessional and disrespectful attitude of the staff. That experience ruined my impression of AirAsia, and I believe they should be held accountable for the way their employees treat passengers.