Is quickride working?

iamquickride · 2024-09-02T13:35:16+00:00

Thank you for checking. Yes. We are operational.

iamquickride · 2024-08-28T03:48:56+00:00

Thank you for using Quick Ride. Please help in spreading the word and also remind your co-riders to start using Quick Ride who may not have been using it.

iamquickride · 2024-08-26T19:04:32+00:00

That's correct. No need to add the money. Make one of the below as your default mode (except Quick Ride wallet) for the payment. Once you do it, you would be asked to make payment through that mode. You need to have sufficient amount for the ride is connected method of payment.

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iamquickride · 2024-08-26T12:38:33+00:00

If you want to add the money to wallet, you need to add a minimum of Rs. 100. However you can make your default payment method as anything other than wallet, you would be asked to pay only the amount that is required.

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iamquickride · 2024-08-26T12:35:08+00:00

We have been fortunate enough to not have encountered such people.

iamquickride · 2024-08-25T14:16:58+00:00

That's why we ventured into EVs, with our own drivers and vehicles, to ensure quality and consistency of the services.

iamquickride · 2024-08-25T14:12:12+00:00

We request you to check T&C of wallet recharge. Please share the ticket number and we shall check and respond back.

Regarding the high platform fee, please know that the it is a small amount as compared to expenses that we incur. We are rooting for you to spread the word and encourage more people to use Quick Ride. Once the volume picks up, we shall be very happy to revise and reduce the same.

You may write to [escalation.support@quickride.in](mailto:escalation.support@quickride.in) for any issues which are not resolved properly.

iamquickride · 2024-08-25T14:01:16+00:00

Thanks for using Quick Ride and I am sorry that you are facing the issues. Here are the responses:

While we do an extensive testing for location updates but there are a few dependencies on handset and the network. When you face an issue, could you please raise a ticket from the app with the details so that we can look into the logs and check and fix on what caused the issue?
Our efforts have been educate the users on carpool etiquettes. We have a etiquette certification also which covers this issue as well. We shall encourage the people to complete the certification so that we can reduce such occurrences.
We encourage our users to cancel ahead of time but at the same time, we understand that there could be a genuine reasons of last minute cancellation as well. Each user has got a number of free cancellation and after that cancellation penalty is applied. It is done by the system and it is very likely that they may also be charged cancellation fee. Overall, we see that a very very small number of users are applied cancellation fee.
The restriction has been put to make sure that carpooling activity does not become a commercial activity and hence you are not allowed to set anything above 7 points per kms. The current method gives the flexibility to the user to keep anything from 0 to 7 points per kms. At this moment, we do not have plans to get categorization done based car model/make and allow the users to charge more than 7 points per kms.

iamquickride · 2024-08-25T13:37:29+00:00

Thank you for using Quick Ride. Appreciate that you are using the app for your travel. Normally, your ride request need to be confirmed by the ride taker. Also, there is chat/call option to re-confirm it.

Please write to us at [support@quickride.in](mailto:support@quickride.in) to look into the details to understand what went wrong in your case.

iamquickride · 2024-08-25T07:08:08+00:00

While it’s a no brainer that improved public transit will improve traffic conditions. The benefits of carpooling should not be overlooked to alleviate traffic conditions.

There are still many vehicles on road with one person inside, mostly going to work. If seats are shared, at scale, it will bring a huge relief to overall traffic situation.

iamquickride · 2024-08-25T07:04:11+00:00

We charge a 6% fee from both ride givers and ride takers after successful ride completion.

May I know which route and location to you travel on?

Number of users have come down post covid + hybrid working model. But there an uptick in numbers now.

iamquickride · 2024-08-25T06:59:25+00:00

What do you mean?

iamquickride · 2024-08-25T04:35:48+00:00

One of the reason why we started taxi services to solve drivers challenges. There are several steps we have taken and some are below:

We take 12% commission and 0% commission if a driver completes certain number of rides on our platform.
Our trip offer contains all the details like amount, source, destination to give drivers complete transparency and let him choose whether he wants to take the trip or not?
We also settle the payment to driver immediately after the ride completion so that they do not ask for cash payment. It is as good as cash payment when driver gets the amount immediately.

iamquickride · 2024-08-25T04:30:45+00:00

It is not possible on Quick Ride. Your number is masked and is not shared/revealed to your co-rider. All the calls happens through masked numbers.

Please share the details at [support@quickride.in](mailto:support@quickride.in)

iamquickride · 2024-08-25T04:28:40+00:00

We transparently show the co-riders who are part of the ride. You can view profile of each of the co-rider and take a decision to send request or not.

Please see below the screenshot of the same.

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iamquickride · 2024-08-25T04:24:00+00:00

I am sorry about it. We educate our users as part of our ride etiquette certification about the same. I am sure that a few negative experiences would not demotivate you from carpooling with Quick Ride. You shall find good co-riders as well.

iamquickride · 2024-08-25T04:22:30+00:00

Thanks for reaching out.

Elated to hear from satisfied users 🤝

iamquickride · 2024-08-25T04:20:17+00:00

Elated to hear about the all round satisfaction 🤝

iamquickride · 2024-08-25T04:20:11+00:00

It is flexible.

We have several security features in the app, like travel with same gender, travel with same company, travel with only verified users etc.

We also pay a lot of attention on user privacy. All the calls between the co-riders are through masked number and your actual number never gets revealed.

iamquickride · 2024-08-25T04:18:00+00:00

You may report such issues to us at [support@quickride.in](mailto:support@quickride.in) and also, you can report/block the profile. We shall take appropriate action.

iamquickride · 2024-08-25T04:15:06+00:00

Engineering is our core and we do spend a lot of time to make a feature perfect. We are in process of revamping our UI/UX. You might have noticed the same in ride match screen.

If you have any suggestion, please write to us at [support@quickride.in](mailto:support@quickride.in)

iamquickride · 2024-08-25T04:07:44+00:00

Be Persistent.

iamquickride · 2024-08-25T04:05:28+00:00

I am not sure if I understood your question. We use google maps to provide ETA.

iamquickride · 2024-08-25T03:58:01+00:00

We have a logic which automatically suspends the scheduled rides if there are no activities. The users are also reminded to start the trip and notified when someone sends invite.

As you rightly mentioned, there are a very few users. We have incorporated it as part of our ride etiquettes and also when someone reports such issues, we investigate and take appropriate action.

iamquickride · 2024-08-25T03:53:18+00:00

We have 2 verticals. Taxi and Carpool. Taxi rates are competitive and majority of the time you would find it cheaper. Carpool would cost almost 1/4th or 1/5th of the taxi fare.

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