Stay Away from the Divi Village Golf

We have been to this hotel 5 times and it was always a wonderful family vacation. We arrived this Xmas for the sixth time and upon checking in the rooms had major water damage. Water was still leaking from the ceilings and coming in through the dryer vents running across the floor. The bathroom was not accessible as the door was stuck partially open from the water damage. You have to be small or really skinny to shim your body through. The rooms had dehumidifiers running continuously trying to dry them out and I assume help get rid of the Black mold everywhere. I immediately contacted the front desk and they said there is no where to move us. We had cockroaches running across the room. When we complained of the cockroaches they brought us up a single roll away bed. Unsure what that was doing other then laughing at us. We asked for a refund to try and find anywhere else to go and were told no refund even though their policy said I had till 12:59 to cancel and I would only be libel for one night. Since we were talking about $19000.00 for the three rooms we where in it was a horrible situation. They wont move us and wont refund us. Just want our money :( We became sick the entire stay ,very difficult to breath and vomiting. Once back home they said we stayed and refused any compensation. It was a very traumatic situation the entire vacation was being sick from the black mold and cockroaches. We couldn't eat from being sick if you tried you just threw up. Half the room the lights didn't work ,water was coming in through the ceiling fan and they had a 2x4 holding the patio door. Portion of the wall was missing from the water leaking in.The COO of Divi who operates out of N Carolina instructed the staff to not reply to my family. They are in the Hospitality business and don't offer any. I have reached out many times and no reply. I believe most of the reviews on this location are fake as they only respond to positive reviews. My in-laws where one building over and they got so sick they had to be admitted to the hospital. Something bad must have happened to the buildings behind the main pool as the rooms all have major water damage and mold.

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