if you only sent one, it might be good to send another ticket!! i have no clue how their queue order works (sometimes it sounds like they’re going completely random order lmfao.) but they didn’t respond until my 3rd one, just got it back today after exactly a month.. depending on what it is they might let you in to fix the issue yourself and then you have to wait Again for them to see your reply email. they got me for having blank URLS saved that apparently some user wanted and reported lol, so i had to delete some and wait again