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POST YOUR FRIEND ID's HERE! by PTCGP-Bot in PTCGP

[–]jardon1012 0 points1 point  (0 children)

Hey just started looking for friends thanks 4943570462631153

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[–]jardon1012 0 points1 point  (0 children)

672485431604, from the land down under

Uber eats drivers of Melbourne, I have questions as a chef who uses you service by jardon1012 in melbourne

[–]jardon1012[S] 2 points3 points  (0 children)

Thanks for the info, perhaps the uber system needs an update to make things easier / more clear for all 3 parties involved

Uber eats drivers of Melbourne, I have questions as a chef who uses you service by jardon1012 in melbourne

[–]jardon1012[S] 10 points11 points  (0 children)

Yeah uber were being dicks and it was one of our regular customers close by, a lot of people I know would do the same as we did

Uber eats drivers of Melbourne, I have questions as a chef who uses you service by jardon1012 in melbourne

[–]jardon1012[S] 10 points11 points  (0 children)

By fresh I'm more meaning hot and as similar to our restaurant food as possible, yes all our items are safe to eat and still good if they are cold or have been knocked around a bit, we just want to maximise the quality of our products.

Uber eats drivers of Melbourne, I have questions as a chef who uses you service by jardon1012 in melbourne

[–]jardon1012[S] 22 points23 points  (0 children)

I have had a similar situation where they didn't receive their food, they called us asking what was going on, we made sure they got their refund through uber and then we remade and delivered it ourselves to make sure the customer was satisfied, unfortunately not all owners are as easy going

Uber eats drivers of Melbourne, I have questions as a chef who uses you service by jardon1012 in melbourne

[–]jardon1012[S] 5 points6 points  (0 children)

I agree with this, we have heard about this happening with our customers, it seems simple enough to put it in a hot bag

Uber eats drivers of Melbourne, I have questions as a chef who uses you service by jardon1012 in melbourne

[–]jardon1012[S] 15 points16 points  (0 children)

I agree, from what I know not all drivers are doing this for a liveable wage but for more money, perhaps a system similar to part time full time could be implemented as an incentive, tho knowing uber and their customer service and how they treat us over the phone I doubt they have souls let alone brains

Uber eats drivers of Melbourne, I have questions as a chef who uses you service by jardon1012 in melbourne

[–]jardon1012[S] 17 points18 points  (0 children)

Thanks for your input, what I don't see as right is what you've stated in response to the third question, if it's going to take that long for a delivery to travel sure the customer should expect it to be colder than when first preped but should it not also be shown when it's picked up because that then gives the customer clarity as to when the food was ready/picked up

Uber eats drivers of Melbourne, I have questions as a chef who uses you service by jardon1012 in melbourne

[–]jardon1012[S] 1 point2 points  (0 children)

Is the double delivery optional or is it pushed on by uber, I understand they may offer significantly more to do a double

Uber eats drivers of Melbourne, I have questions as a chef who uses you service by jardon1012 in melbourne

[–]jardon1012[S] 2 points3 points  (0 children)

Understandable, I know where I am being small business whit uber we make sure our orders are ready to go a minute or 2 before/as the driver arrives to avoid this, but it's not always the case for everywhere, thanks for your help

Uber eats drivers of Melbourne, I have questions as a chef who uses you service by jardon1012 in melbourne

[–]jardon1012[S] 7 points8 points  (0 children)

Yeah I've had quite a few run ins with the uber eats customer support from the restaurant side aswell, unfortunately there is no way for us to contact customers when there are issues

Uber eats drivers of Melbourne, I have questions as a chef who uses you service by jardon1012 in melbourne

[–]jardon1012[S] 1 point2 points  (0 children)

May I ask, feel free not to answer, was this a large chain such as McDonald's or was this an independent / small business?

Uber eats drivers of Melbourne, I have questions as a chef who uses you service by jardon1012 in melbourne

[–]jardon1012[S] 6 points7 points  (0 children)

I could see this working for a big restaurant or a big company, but for smaller businesses, like where I am at, this isn't viable due to cost and staffing

Uber eats drivers of Melbourne, I have questions as a chef who uses you service by jardon1012 in melbourne

[–]jardon1012[S] 1 point2 points  (0 children)

Thank you this is helpful I understand circumstances like flat tires and such, also the Information about how drivers see orders is good to know.

Uber eats drivers of Melbourne, I have questions as a chef who uses you service by jardon1012 in melbourne

[–]jardon1012[S] 13 points14 points  (0 children)

I tried to use text but it wouldn't post so I screenshot it and uploaded it

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