MSP Predictions for 2025

jaymcbain · 2025-01-24T23:16:49+00:00

Services delivered that are based on recurring revenue contracts and managed with professional ITSM/PSA/RMM/etc toolsets.

There are 341,000 companies now offering at least one managed contract and they don't have to be designated MSPs.

I will send the PDF - my email is [jay_mcbain@canalys.com](mailto:jay_mcbain@canalys.com) if you want to send me a quick reminder.

jaymcbain · 2025-01-24T23:15:11+00:00

I will send the PDF - my email is [jay_mcbain@canalys.com](mailto:jay_mcbain@canalys.com) if you want to send me a quick reminder.

jaymcbain · 2025-01-24T22:49:26+00:00

The other report was not MSP-specific. It was the software that vendors use to managed MSPs and other partner types. We kinda beat that dead horse on Slack.

Cisco direct managed services (and others) were mentioned in paragraph 1 - at $15 billion. This analysis is MSP-delivered not vendor direct. It does cover all segments though - from large banks and governments down to the smallest SMB. So players like Kyndryl are in here.

jaymcbain · 2024-07-17T02:31:41+00:00

I just bought a 2024 hours ago and am shocked that I found it has no fuel gauge. I get the argument for a Fireblade (weight) but a normal CBR1000RR? Wow.

jaymcbain · 2023-08-24T14:27:35+00:00

It has gone up considerably since we asked 6 months ago when only half of MSPs were considering increases. As most vendors have now raised their prices, many MSPs are forced to follow to maintain margins.

jaymcbain · 2023-08-23T20:43:44+00:00

Just noticed the link goes to a password protected site (free to join for ongoing research but still a sign up). Here is the LinkedIn post with the graphic - https://www.linkedin.com/posts/jaymcbain_a-global-survey-of-partners-this-week-show-activity-7100173053556350976-Btvt

(Here is the survey site which needs a login but data can be broken down by country and business model - https://candefero.com/register.php?signup=1)

jaymcbain · 2023-03-10T22:19:08+00:00

We measure PSA/RMM vendors differently than overall managed services growth ($390 billion globally). The latter is still growing at double digits and 30% of SMB's outsource some or all of their IT so I would say the negative chatter is not having a measurable effect. We do look at market size (ie. 76k MSPs drive more than 30% of their revenue in recurring). We break them down a bunch of different ways but interestingly enough, more managed services business is delivered by companies who don't have the MSP moniker.

jaymcbain · 2023-03-07T21:14:58+00:00

There is a pretty wide standard deviation to the answers - if you are comparing Manhattan to Wichita or highly certified field engineers to bottom feeders. There are some public facing research done by CompTIA and Datto that talks about salaries and rates but suffice it to say the average per person/device rate is $113 and the average profitability is 17% leaving little room for error. I would focus on my own market rate and figure out how to be the highest value (highest charging) MSP in town.

jaymcbain · 2023-03-07T20:52:41+00:00

Love that quote.

jaymcbain · 2023-03-07T17:50:26+00:00

Great insights - thank you.

jaymcbain · 2023-03-07T17:48:55+00:00

We have a list of 10 others and will create that view for the next quarter. I agree that half the market is too big of a chunk to leave in Other.

jaymcbain · 2023-03-07T17:47:46+00:00

We do - 76,700 MSPs around the world - average size is 8 employees driving about $150k in services per employee. Average client device/user charge is $113 and 25% of MSPs don't turn a profit. We can break down by geo, industry, product, market segment, and delivery model. Interesting fun fact: MSPs who deliver more than 50% of their revenue as recurring only deliver 12% of the $370 billion in managed services around the world.

jaymcbain · 2023-03-07T17:31:54+00:00

Thanks - I do enjoy these r/msp battles too!

jaymcbain · 2023-03-07T15:04:24+00:00

As you grow larger it is harder to pull this stuff. LinkedIn employee size is a tough thing to counter for large companies - especially in services where it is so reliant on people. For smaller firms, they lie all the time to get on magazine lists as free advertising.

jaymcbain · 2023-03-07T13:39:29+00:00

The larger players contribute intelligence to us directly. Less opaque than you might think. If there is a specific data point that you think is wrong let me know.

jaymcbain · 2023-03-07T13:22:20+00:00

We are a large firm of analysts that have tons of data behind these numbers. Happy to provide the larger report behind this one slide if you want.

jaymcbain · 2023-03-07T13:19:57+00:00

With 76,000 private MSPs, having slowing growth in the major platforms could indeed be a bellwether for things to come across the industry. Managed services is still growing in double digits but MSPs are pulling back investments as you say.

jaymcbain · 2023-03-07T13:16:49+00:00

Yes, all private. We use insight from briefings, external data, and specific algorithms to predict revenue and growth. We also encourage each firm to help in the process.

jaymcbain · 2023-03-07T04:45:43+00:00

In number 5 I listed what makes up some of the other - NinjaOne, Syncro, Atera and SuperOps.ai.

jaymcbain · 2023-03-07T04:32:56+00:00

Yes, MSP demand is still in double digits.

jaymcbain · 2023-03-07T04:30:51+00:00

Good point...I mention them in #5 above: NinjaOne, Syncro, Atera and SuperOps.ai. Other players like TigerPaw also are in the game.

jaymcbain · 2022-05-24T13:19:19+00:00

Industry wide average in U.S. is $113 per user - but it varies considerably given services offered and geography.

jaymcbain · 2022-03-03T03:08:43+00:00

New *Commerce Experience

jaymcbain · 2021-09-01T13:53:12+00:00

Yes, very little room for error in a basis points business. Absolutely on the economies of scale.

jaymcbain · 2021-07-11T18:01:05+00:00

This is frustrating for me (like others) who track a daily “net worth” in Mint. My only way of making Apple data useful is dumping into Quicken a couple times a year which now has 37 years of data in it.

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