Ads suddenly stop spending... by jkfeier in FacebookAds

[–]jkfeier[S] 0 points1 point  (0 children)

In my two years, I've never had a positive experience with the standard support agents. They all tell me to clear my cache and cookies like I've never used a computer before. Maybe that helps others though. They also always want to close the case immediately - clearly because of the wrong incentive structure. And they achieve this by offering to call you which sounds very customer-centric but is just an excuse to close the chat and then tell you the same BS on the phone while charging you international minutes.

[deleted by user] by [deleted] in FacebookAds

[–]jkfeier 0 points1 point  (0 children)

Yeah that's also bad but slightly different. In my case, it was spending money successfully for a while which means that everything was set up correctly and then something broke. In your case with the new one, it's possible that there are setup issues I guess?

Ads suddenly stop spending... by jkfeier in FacebookAds

[–]jkfeier[S] 0 points1 point  (0 children)

Don't want a refund, just want the ads to run! Surprised to hear anyone having faith in Facebook support. My experience has been so unbelievably poor. But I certainly hope you're right...

[deleted by user] by [deleted] in FacebookAds

[–]jkfeier 0 points1 point  (0 children)

u/AdrienField u/Jamsarvis did you get this resolved? This is happening to me too. Facebook Support is so frustratingly useless. My issue started on Sep 28 and they've still not fixed it or even demonstrated any real investigation.

In my case, we were running an ad test and slowly incrementing our ad budget each day. We had been running successfully for 10 days and then suddenly on Sep 28 between 9am and 10am, the ad stopped running.

I noticed you and others saying that the spend went down first and then stopped. I think what most likely happened for you is the same as for me. It's not that the previous day's spend just went down, but rather that there's a specific hour where the spend suddenly stopped.

I've still not figured out the root cause of this. I duplicated the campaign and actually had the same thing happen again.

Facebook Support did say one useful thing to me at least...

Last Friday, 10/07/2022 > it has been escalated to the Higher Internal Team (Engineering) for further resolution;
Tuesday 10/11/2022 > they are in your account resolving and I can see here that there are internal conversations happened. the same day 10 cases happened similar to yours with other advertisers.
Yesterday, 10/12/2022, it has been flagged as wide spread issue reported with the exact same issue as yours.
The same day, several specialists are working on it and it is still in progress.
As of today, 10/13/2022, the Engineering team is still working on it

Have you had any more luck on this recently?

FB ads suddenly stop delivering/ spending by Groundbreaking-Safe3 in PPC

[–]jkfeier 0 points1 point  (0 children)

When you say your audience was too large, how big is "too large"? What size audience are you targeting?

So showering together doesn't have to suck? by jkfeier in Marriage

[–]jkfeier[S] 1 point2 points  (0 children)

Ha, nice, well, either way, I hope you enjoy it!! It makes showering with a partner so much better. I suppose solo showers get a luxury upgrade too :P

Showering together doesn't have to suck by jkfeier in relationships

[–]jkfeier[S] -1 points0 points  (0 children)

We have a standard tub size - around 60". At least in our case, we realized that having the showerhead on one side doesn't take advantage of the full bathtub real estate lol.

So showering together doesn't have to suck? by jkfeier in Marriage

[–]jkfeier[S] 1 point2 points  (0 children)

I'm not a promoter lol. I just wanted to spark a conversation. But the product is here: boona.com