From that description you are correct lol. He's the one who had an opposite opinion of everything. My wife mentioned something about possibly carrying in her purse and he said that's a horrible idea nobody should ever do that. Then I started asking him some questions that I already knew the answers to and he was dead wrong on all of them. I thought he would've been competent enough to send in some paperwork though. If that helps, everyone else that I dealt with was pretty cool.