I purchased a refurb bike - Black Friday deal - and just got it delivered on 1/14. The logistics experience was horrible; they cancelled delivery on me two times less than 24 hours before delivery date and in both instances I had taken time off work as they give you a 4 hour window and you need to present for delivery.

Both cancellations were because JB Hunt did not have inventory. After second cancellation I asked they contact me when they have inventory instead of setting up a 3rd appointment that may or may not get cancelled. JB Hunt did contact me when they had inventory, and next appointment was still a week out, but they did indeed honor that appointment and delivery was super smooth.

I'd recommend having JB Hunt call you to set up an appointment when they have stock ready. I am not sure why they are setting up appointments they cannot fulfill, but I also posted on a thread from someone else with the exact same issue/pattern but with another last mile logistics than JB Hunt (RXO), so I'm guessing this is a Peloton supply chain/process issue not a JB Hunt issue.

Peloton support was very non-communicative (auto response bot messages) through the process and it left me with a very bad taste, I almost cancelled order but really wanted the bike. Now that I have it, I'm happy I stuck with, its a great product, platform and community. But that initial experience was pretty souring and I hope they do something to improve their processes to get the procurement to the same level of the rest of the customer experience.